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RetailCustomerExperience.com News & Media

Combating Fraud in International Shipping

The international market is potentially lucrative for U.S. retailers, but the complexities of shipping overseas, as well as the need to combat fraud, makes…

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Webinar: Leveraging Lean Store Operations to Improve the Customer Experience

Meeting Description: Learn how leading retailers are applying Lean Six Sigma to improve the customer experience.

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Webinar: Behind the fall of a retail giant: Seven things every retailer can learn from the collapse of Circuit City

The recent collapse of once-great electronics retailer Circuit City sent shockwaves through retail – but to many, it wasn't entirely a shock. Two former…

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Designing the Shopping Experience: Five crucial steps

Price matters; so do availability, signage and advertising. But the feature that contributes most to a successful sale is the consumer's shopping experience.

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Retail Theater

As we track the moves of successful retailers, a consistency emerges in categories of communication used which effectively assists the customer in finding…

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