News & Media From Adam Toporek

The power of consistent customer service

A few of the reasons why consistency is important and why focusing on basics is a first step to creating consistent experiences.

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Three big-picture ideas for introducing new customer experience technology

by Adam Toporek

One of the things I love about blogging, besides its conversational tone, is the ability to swap back and forth between the macro and the micro, between the…

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Your data is only as good as your perspective

by Adam Toporek

Great customer experience strategies must inevitably be formed around good data. Even for smaller organizations that might not have the data quantity or…

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News & Media From Adam Toporek

The power of consistent customer service

Three big-picture ideas for introducing new customer experience technology

Your data is only as good as your perspective

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