News & Media From Annamaria Turano
Real World Inventory
by Annamaria Turano — Executive Director, MCAworks
Nordstrom made a splash in the news this week with the announcement of offering real-time in-store inventory on the web. In some ways, Nordstrom is ahead of…
read nowWasting Time with Walmart
by Annamaria Turano — Executive Director, MCAworks
I have to run an errand to Wal-mart today and I’m dreading it.
read nowThe Aspirational Tourist
by Annamaria Turano — Executive Director, MCAworks
Remember your last out-of-town getaway? You probably wandered into a few shops at your destination to browse, buy a few mementos, or just pass the time before…
read nowCurves: Lessons in Creating a Community
by Annamaria Turano — Executive Director, MCAworks
One summer, not too long ago, I joined a 2nd gym as I was out of town most weekends. A charming low-frills outpost of Curves.
read nowThe Moment of Truth: The 4 P's of Retail
by Annamaria Turano — Executive Director, MCAworks
All retailers use vast amounts of data to make decisions – whom to target, how to target, when to target, what to sell, how to sell, where to sell, etc. But…
read nowGoing "Beyond" Customer's Expectations
by Annamaria Turano — Executive Director, MCAworks
On New York's east side, there’s a store with exceptional customer service. It's not on Madison Avenue. It's not on 5th Avenue. It starts with a “B” but it’s…
read nowBuilding a Better Bank
by Annamaria Turano — Executive Director, MCAworks
In the realm of retail shopping, Reluctant Shoppers* are defined by their ability to “put off” shopping as long as possible. The actual problem might never…
read nowWhat's Really Good About HomeGoods
by Annamaria Turano — Executive Director, MCAworks
Do you find yourself regularly going to HomeGoods? Just to see what’s there? You’re not alone; the fans of HomeGoods are numerous and extremely enthusiastic…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
Recent Posts
