Bob Phibbs
Bob Phibbs
NoneRecent Contributions
Nine common mistakes that can wreck your retail business
by Bob Phibbs — CEO, The Retail Doctor
You can't always blame your company's hard times on the economy or the competition. Sometimes, it's a lack of focus on the fundamentals.
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Why your customer service has to include selling
by Bob Phibbs — CEO, The Retail Doctor
In addition to acquiring new customers, retailers need to focus on selling more to their existing ones.
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What not to do when you lose a customer
by Bob Phibbs — CEO, The Retail Doctor
A business owner's worst nightmare is learning they've lost their best customer.
read nowTraining retail employees: What is your ROI?
by Bob Phibbs — CEO, The Retail Doctor
"What if I train my retail employees, and then they leave?"
read nowSix ways retailers can increase their conversion rates
by Bob Phibbs — CEO, The Retail Doctor
While many retailers ask how to attract more customers, the better question is how to increase your retail conversion rate.
read nowHow to survive your first holiday season as a retail manager
by Bob Phibbs — CEO, The Retail Doctor
When I was in college, I worked nights and weekends in a department store. I was there for the the guys shopping on Christmas Eve and for the after-holiday…
read nowHow to handle a retail customer complaint in 6 steps
by Bob Phibbs — CEO, The Retail Doctor
Have you ever tried to make a customer complaint but been unable to?
read nowFive ways to raise your retail associates' conversion rate
by Bob Phibbs — CEO, The Retail Doctor
Brick and mortar retail stores face the daunting challenge of getting their retail associates to convert customers who are lookers into ones who are buyers.
read nowHere's why retailers should put up their Christmas displays before Halloween
by Bob Phibbs — CEO, The Retail Doctor
It's that time of the year ... time for the leaves to change, corn mazes to sprout up, pumpkin spice latte demand so strong Starbucks has shortages. And of…
read now7 easy ways to get more visitors to your retail website
by Bob Phibbs — CEO, The Retail Doctor
Any retail consultant knows that more traffic to your brick and mortar retail store means more sales.
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