Carlos Zapatero
Carlos Zapatero
Based in San Antonio, Carlos Zapatero is an industry veteran with over two decades of experience with BPO and Nearshore contact center services. He is currently a Business Development Executive at SYKES, where he oversees the eCommerce and retail vertical markets.Recent Contributions
The changing tide of retail CX
Carlos Zapatero, a business development executive at SYKES, explains how the events of 2020 accelerated a shift in retail customer experience to become more…
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