I am a CEO/Advisor/Board member who has a deep passion for building online customers experiences that truly delight (Net Promoter 80+) and define markets. I do that through a leadership ethos grounded in transparency, empathy, diversity, and integrity. The building blocks that I deploy most from my toolkit (other than customer-centricity) are: use of analytics/data, leveraging networked business model dynamics, and creating organizations with recursive leadership engines.