News & Media From Chip Bell
In the midst of COVID-19 don’t get mad, get smart
by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group
Chip Bell suggests retailers take a page from a small business in Georgia that is not only doing business but helping keep customers safe during the COVID-1…
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How do your customers know you really, really care?
by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group
Chip Bell shares three examples of what caring looks like up close and personal.
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Coming down from a service high
by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group
Chip Bell explains why coming down from a service high is an opportunity for celebration, affirmation, consolation, and education. Each is a building block for…
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Reining in customers with a little delight
by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group
Chip Bell shares a childhood experience that reflects on how to effectively rein in customers and why the retail customer experience should be a partnership…
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Why every retailer needs to be a watering hole organization
by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group
Chip Bell explains, with tons of examples, how successful retailers taking a 'watering hole' strategy to customer service and experience are winning and…
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Are your customers' experiences profoundly remarkable?
by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group
Chip Bell explains why the emotional connection in the customer experience game is a mere table stake, not an extra or a value-add. It is the rule, not the…
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Why retailers must be an authentic, trustworthy organization
by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group
Blogger Chip Bell offers up insight on why a retailer must become a trusted organization that treats customers like valued neighbors and finds ways to do…
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Are you an innovative customer whisperer?
by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group
Chip R. Bell explains why retail success starts with customer intelligence that provokes insight, not just customer information, and includes shifting the…
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Customer fog: Why your customers leave
by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group
Chip Bell explains what customer forensics® is all about why it remains largely completely misunderstood by retailers.
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How to best deal with a giant-size crisis
by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group
Chip R. Bell offers up insight on how to deal with crisis situations that demand an escalated level of recovery response. Retailers that believe they can "wing…
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6 ways to deliver stressless service in the holiday season
by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group
Chip Bell explains how retailers can achieve stress-less success during the hectic season by acting as a host, not as a slave.
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Impulse service on steroids
by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group
Chip Bell explains how products involved in an impulse buy usually have some "eye catching" feature and are smartly positioned where a roving eye cannot miss.
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Why it's time for retailers to serve customers some 'vacation cereal'
by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group
Chip Bell discusses how, in an era where waste reduction and expense control are bread and butter, retailers can cost justify encounters that are, by…
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Chip Bell: You can't automate theatre
by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group
Is your customer experience plain vanilla, leaving absolutely no imprint at all on your customer's memory? How would your customers' stories about your…
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