Doug Fleener
Doug Fleener
NoneRecent Contributions
Consistency and avoiding Whac-A-Mole
by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC
An important attribute of a leader is consistency. Without it, employees are left to wonder what is and isn't acceptable. This also takes focus and energy away…
read now
5 ways to improve your hiring
by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC
Doug Fleener, former director of retail for Bose Corporation, lists five ways to improve retail hiring practices.
read now
The two types of retail leaders
by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC
What did your employees personally focus on yesterday to accelerate sales growth? Does each employee know what his or her next level of performance is?
read now
Teach, coach, and ride
by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC
The faster employees apply what they learn, and receive additional feedback, the faster they learn the skill and benefit from it.
read now
Is it time to draw a line in the sand for your underperformers?
by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC
The first time there is an issue with a retail employee, it needs to be addressed. If it happens again, you have a problem with the employee. If it continues…
read now
Fueling the fire: Motivating your staff over the next week
by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC
Take a lesson from the 'age of rail' to keep your stores humming through this last week of holiday shopping.
read now
Don't inadvertently uninspire your employees
by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC
Building up your store associates is critical, but so too is not tearing them down.
read now
Learning from an amazing sales experience
by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC
What makes a great retail salesperson? Sometimes it's what you'd least expect.
read now
The four different types of specialty retail associates
by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC
How your employees can gawk, stalk, talk or rock the retail sales experience.
read now
Four tips for leading lasting change that leads to higher sales
by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC
Your store staff has been doing things a certain way for a long time, and simply telling them they need to do something different doesn't work.
read nowSee More From Doug
Subscribe
Get the latest news and resources from Retail Customer Experience.
