News & Media From Doug Stephens
Who Needs Retail Anyway?
by Doug Stephens — President, Retail Prophet Consulting
Social media and networks have diminished our need for middle-men. From publishing to advertising, brands and consumers have unprecedented access to one…
read nowYOU ARE HERE...Whether You Like It Or Not
by Doug Stephens — President, Retail Prophet Consulting
A look at the emerging location-based marketing channel and its impact on brands and retail.
read nowGenerosity
by Doug Stephens — President, Retail Prophet Consulting
The core behaviors of any business have a lot to do with their fundamental beliefs around generosity. For some, generosity is a core value. For others, it's…
read nowAn Inconvenient Truth About Bad Customer Service
by Doug Stephens — President, Retail Prophet Consulting
What if you could get the least engaged staff member to actually care about your customers? What kind of difference would that make to your business? In this…
read nowDollars and Sentiments. The Real R.O.I. on Social Marketing
by Doug Stephens — President, Retail Prophet Consulting
With the rush to social marketing, some companies are falling prey to a few common pitfalls that are ultimately derailing their success. In this article…
read nowPrivacy Is Dead... And It Could Be Great
by Doug Stephens — President, Retail Prophet Consulting
Facebook recent announcement about its intentions to collect and store personal data has privacy advocates up in arms. But could the move actually vastly…
read now6 Big Ideas for a New Decade in Retail
by Doug Stephens — President, Retail Prophet Consulting
The pace and volume of change is exponential. We are witness to massive shifts in consumerism, technology, economics and sociology. In this article, we…
read nowIf a Brand Falls in the Forest...The Power of Social Listening
by Doug Stephens — President, Retail Prophet Consulting
There’s been an incredible amount of talk over the last few years about social media. And frankly, most of the talk is about talking. The truth is that the…
read nowRetailing in the Absence of Recovery
by Doug Stephens — President, Retail Prophet Consulting
Each day we wait and wonder when the economy will kick in to a pattern of consistent recovery. But in order to truly understand the forces at work in this…
read nowThe customer is wired. Are you?
by Doug Stephens — President, Retail Prophet Consulting
Last week, Target announced that their customers can now upload gift card balances to their mobile device, which can then be scanned and redeemed in-store.
read nowFive things any retailer can learn from Apple
by Doug Stephens — President, Retail Prophet Consulting
Walt Disney Company announced last month that in an effort to reverse the ill fortunes of its 340 U.S. and European retail stores they would undergo a…
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