Ed Durbin
Ed Durbin
Ed Durbin is the vice-president and general manager of industry strategy for retail at Talkdesk, where he drives growth and develops strategies to support our global retail customers. His passion is understanding customers problems, understanding desired outcomes, partnering for success, and leveraging the right technologies. With over 30 years of experience supporting retailers worldwide, his focus is on assisting customers achieve their CX goals leveraging Talkdesk AI.
Recent Contributions
How to leverage AI, automation to prevent common customer experience challenges
by Ed Durbin — Vice president and general manager of industry strategy for retail and consumer goods, Talkdesk
By blending the precision and scalability of automation with the empathy and creativity of human agents, retailers can remain agile, resilient, and prepared to…
read nowSee More From Ed
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