Elliot Maras
Elliot Maras
Elliot Maras is the editor of Kiosk Marketplace and Vending Times. He brings three decades covering unattended retail and commercial foodservice.
Recent Contributions
How one retail veteran achieves customer satisfaction with self service in today’s omnichannel marketplace
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
As omnichannel shopping has expanded for nearly all product categories, how does a brand ensure the same level of customer satisfaction in self-service…
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How in-store retail media can help boost customer engagement
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Data from in-store retail media enable brands and retailers to better engage with customers and create more personalized promotions.
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How to recruit, hone tech savvy store associates
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A session on finding tech-savvy associates and empowering them to use technology drew a large audience at last week’s groceryshop show at Mandalay Bay in Las…
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The continuing challenges of office coffee service
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
In this episode of the CX Innovators podcast, Charlie Ray of Ray Coffee Service explains that what’s popular with customers today may not be tomorrow, and how…
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Grocery expo highlights tech’s role in ‘unified’ shopping experiences
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The technology displayed at groceryshop covered many aspects of grocery retailing — from omnichannel integration to in-store promotions to inventory management…
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On the leading edge? Don’t miss the Self-Service Innovation Summit
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The annual Summit has gained a following as a global brainstorming session for everyone and everything having to do with self-service technology.
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Consumers like self service but have concerns
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Consumers prefer self service over in-person purchases, but have a few concerns about declining personalization.
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The changing retail landscape driving demand for convenience services
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
As technology improves and new retail locations emerge, so do opportunities for convenience retail services in environments that have not traditionally offered…
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AREA15 leveraging data to boost customer experience
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Mark Stutzman, chief technology officer of AREA15 in Las Vegas, will speak on 'Leveraging Data to Improve the Customer Experience and Journey' at the…
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Fort Worth Airport travel store drives convenience with checkout-free shopping
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The Fort Worth Magazine Travel Store improves both customer convenience and staff efficiency powered by Zippin's AI-enabled checkout-free technology.
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