News & Media From Elliot Maras
How one retail veteran achieves customer satisfaction with self service in today’s omnichannel marketplace
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
As omnichannel shopping has expanded for nearly all product categories, how does a brand ensure the same level of customer satisfaction in self-service…
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How in-store retail media can help boost customer engagement
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Data from in-store retail media enable brands and retailers to better engage with customers and create more personalized promotions.
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How to recruit, hone tech savvy store associates
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A session on finding tech-savvy associates and empowering them to use technology drew a large audience at last week’s groceryshop show at Mandalay Bay in Las…
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The continuing challenges of office coffee service
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
In this episode of the CX Innovators podcast, Charlie Ray of Ray Coffee Service explains that what’s popular with customers today may not be tomorrow, and how…
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Grocery expo highlights tech’s role in ‘unified’ shopping experiences
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The technology displayed at groceryshop covered many aspects of grocery retailing — from omnichannel integration to in-store promotions to inventory management…
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On the leading edge? Don’t miss the Self-Service Innovation Summit
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The annual Summit has gained a following as a global brainstorming session for everyone and everything having to do with self-service technology.
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Consumers like self service but have concerns
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Consumers prefer self service over in-person purchases, but have a few concerns about declining personalization.
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The changing retail landscape driving demand for convenience services
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
As technology improves and new retail locations emerge, so do opportunities for convenience retail services in environments that have not traditionally offered…
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AREA15 leveraging data to boost customer experience
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Mark Stutzman, chief technology officer of AREA15 in Las Vegas, will speak on 'Leveraging Data to Improve the Customer Experience and Journey' at the…
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Fort Worth Airport travel store drives convenience with checkout-free shopping
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The Fort Worth Magazine Travel Store improves both customer convenience and staff efficiency powered by Zippin's AI-enabled checkout-free technology.
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Aisle 24 leading the cashierless grocery market charge
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Learning the convenience store business from the ground up, John Douang has developed a cashierless grocery market concept proving popular with education and…
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What retailers need to consider when it comes to pickup lockers
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A panel of decision makers who have taken the plunge with the nascent pickup locker technology shared their experiences during the recent Self-Service…
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How technology drives frictionless retail to new level
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A panel of shopping technology providers presented innovations that eliminate customer friction during the recent CES show in Las Vegas.
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Innovation on display: New parameters for consumer engagement
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
While exhibits were organized by product and technology categories, self-service technology exhibits emerged throughout the show floors.
read nowTechnology driving frictionless retail to new level
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A panel of shopping technology providers presented innovations that eliminate customer friction during the recent CES show in Las Vegas.
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Why retailers need a game play for automated retail
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
As consumers become familiar with self service, retailers must rely on their employees to educate customers.
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The roles mobile pay, self-serve kiosks play in retail
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Both mobile pay and kiosks have a role to play in today’s retail environment, but experts offered different views on whether or not the current customer demand…
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Chicago airport taps self-service to meet the post pandemic customer
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Chicago's aviation department responded to COVID by upgrading vending and self-checkout options that have largely restored concessions sales to pre-COVID…
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NFT vending founder: Don't count crypto out
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Hugo McDonaugh, who introduced a vending machine that offers non-fungible tokens, sees a big future for NFTs and cryptocurrency, despite some recent crypto…
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6 honored as 2022 Self-Service Innovation Award winners
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Winners of the third annual Self-Service Innovation Awards accepted their plaques during the Self-Service Innovation Summit in Hollywood, Florida.
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