Gary Edwards
Gary Edwards
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How to win with holiday shoppers, in-store and online
by Gary Edwards — Chief Customer Officer, Emathica
Fourth-quarter retail sales can make or break a brand, since anywhere from one-third to seventy percent of annual retail sales occur between Thanksgiving and…
read nowThree tips to improve local retail customer experiences during the holidays
by Gary Edwards — Chief Customer Officer, Emathica
It's that time of year again. The holiday retail shopping season is upon us and scores of consumers are headed to your brick-and-mortar stores in search of…
read nowFive ways you are losing retail customers
by Gary Edwards — Chief Customer Officer, Emathica
Customer loyalty is the backbone of every successful retail business. Although it is important to attract new customers, the real gauge of the brand's health…
read nowHow to replicate Disney's first-class customer experience
by Gary Edwards — Chief Customer Officer, Emathica
The Walt Disney Company has been pleasing audiences with its multi-faceted approach to entertainment since 1923. The envy of marketing executives around the…
read nowHow to optimize your store for summer
by Gary Edwards — Chief Customer Officer, Emathica
Now that summer is well underway, it’s time for retailers to turn up the heat. After spending prolonged time indoors during the cold weather, customers are…
read nowRetail trends in customer experience
by Gary Edwards — Chief Customer Officer, Emathica
With today’s consumers looking for more out of their retail experiences and actively seeking out opportunities to build relationships with the brands that…
read nowSee More From Gary
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