Harry Friedman
Harry Friedman
NoneRecent Contributions
Why you should never ask customers how much they're looking to spend
You go shopping. You're looking for a gift. A salesperson, trying to determine what merchandise to show you, asks, "How much do you want to spend?" You say…
read nowEmployee turnover: Are you causing it or preventing it?
There are many causes for turnover, but the single biggest reason for turnover in retail stores today is the inability of the sales staff to be successful. But…
read nowAre you overlooking what your customers are looking over?
Most retailers spend a great deal of time making their stores visually appealing. Whether your merchandising style projects an opulent, prestigious image, or a…
read nowMaximizing sales during the Christmas rush
'Twas the day before Christmas and all through the store,Not a salesperson was available, so I walked out the door.
read nowIs the age of 'more' and 'faster' replacing 'the customer is king'?
I admit it. I am a lot older physically than I think I am mentally. As Dr. Evil said so eloquently to his newfound son in the Austin Powers movie, "I'm hip."
read nowAre your store operations preventing sales?
Have you ever had someone ask you the reason behind one of your policies or procedures, such as not accepting any deliveries on Tuesdays? Or, maybe you've had…
read nowThe Retail Defense Team: Protecting stores from customers in a mall near you
Lease Line Deputies. Perhaps you've seen them. Perhaps you've had one working in your store. They're found in most retail malls, standing in front of their…
read nowPolitics, religion and sex
I admit it right here in the first paragraph. I am not really going to talk about sex. Too easy, a lob shot. So in this year of presidential hopefuls popping…
read nowWhy should anyone work for you?
The nightmare of finding people to work on the selling floor continues. It seems like it's been a problem forever. But the last 25 to 30 years it's been…
read nowHow big do you have to be, to not care how your customers are being treated?
I've been wondering lately how big you actually have to be to stop caring about how you treat your customers.
read nowSee More From Harry
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