Jeanne Bliss
Jeanne Bliss
NoneRecent Contributions
Do your customers say they love you?
by Jeanne Bliss — Founder, CustomerBliss
Are customers saying they love you? At yelp, epinions, Twitter and hundreds of websites every day, customers who are treated well are not bashful about…
read nowDo you believe customers are an asset, or a cost center?
by Jeanne Bliss — Founder, CustomerBliss
With only one retail location, Zane's Cycles of Connecticut is one of the three largest bike shops in the United States. They sell $15 million each year in…
read nowDo you need a chief customer officer?
by Jeanne Bliss — Founder, CustomerBliss
CEOs no longer need to be convinced of the importance of developing relationships with profitable customers and keeping them around. What they need now is…
read nowCustomInk fuels revenue growth by putting uncensored customer reviews on their home page
by Jeanne Bliss — Founder, CustomerBliss
In this era of social media, companies who embrace customer feedback and "believe" the words of their customers earn the right to growth. They realize that…
read nowHelp the front line right the wrong
by Jeanne Bliss — Founder, CustomerBliss
Alma Rettew bought a holiday gift for a friend, and asked L.L. Bean, whom she bought it from, to get it to her friend on a specific date (the company has a…
read now5 Questions Companies Must Tackle To Attract & Retain Customers (Part 1)
by Jeanne Bliss — Founder, CustomerBliss
The best leaders in my life asked more questions than they gave answers. Too often we jump to prescribing. We feel we know what customers want. We believe we…
read nowHonor What Customers Care About
by Jeanne Bliss — Founder, CustomerBliss
CustomInk is a $70 million T-shirt shop that prints custom T-shirts for family reunions and group and business events. Because actual people at CustomInk…
read nowBuilding a company of respect
by Jeanne Bliss — Founder, CustomerBliss
The Headsets.com experience is defined by the attitude of the customer service rep you reach when you call, and how you feel when you hang up the phone from…
read nowSee More From Jeanne
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