Jeannie Walters

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by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

What if the future of mobile has nothing to do with the phone in your hand?

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

What's the definition of luxury? That's one of the questions brands are facing as the evolving digital landscape shifts yet again.

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

Providing consumers with a rewarding and successful digital experience can be tricky given integration hurdles that come into play.

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

In the case of retail tech, the biggest question wasn’t around the technology itself, but how to use it.

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

There are several ways the retail customer experience is actually becoming smaller, and it seems to be a good thing for sales and customers.

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

Getting retail employees to engage with customers is tough. Here are four things you can do to help them succeed.

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

Lowe's is experimenting with customer service robots. What could possibly go wrong?

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

Customers are willing to pay more for a better experience. Here are five retailers using technology to deliver it to them.

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

Is it harder to deliver a positive customer experience via mobile platforms? Forty percent of e-commerce executives say yes.

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

Speed vs quality: Which is more important to your customers? And what impact does each of them have on the customer experience?