News & Media From Jeannie Walters
Mobile innovation is not about your phone!
by Jeannie Walters — Chief Customer Experience Investigator, 360Connext
What if the future of mobile has nothing to do with the phone in your hand?
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SXSW Spotlight: The conflict between digital democratization and luxury brands
by Jeannie Walters — Chief Customer Experience Investigator, 360Connext
What's the definition of luxury? That's one of the questions brands are facing as the evolving digital landscape shifts yet again.
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SXSW spotlight: Best practices from Nordstrom, REI for mobile retail integration
by Jeannie Walters — Chief Customer Experience Investigator, 360Connext
Providing consumers with a rewarding and successful digital experience can be tricky given integration hurdles that come into play.
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Retail of the future: Five insights from SXSW Interactive
by Jeannie Walters — Chief Customer Experience Investigator, 360Connext
In the case of retail tech, the biggest question wasn’t around the technology itself, but how to use it.
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Three micro-trends of the retail customer experience
by Jeannie Walters — Chief Customer Experience Investigator, 360Connext
There are several ways the retail customer experience is actually becoming smaller, and it seems to be a good thing for sales and customers.
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How to ensure stellar customer engagement for 2015
by Jeannie Walters — Chief Customer Experience Investigator, 360Connext
Getting retail employees to engage with customers is tough. Here are four things you can do to help them succeed.
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A customer service robot lands a retail job
by Jeannie Walters — Chief Customer Experience Investigator, 360Connext
Lowe's is experimenting with customer service robots. What could possibly go wrong?
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Five retailers using technology to create remarkable shopping experiences
by Jeannie Walters — Chief Customer Experience Investigator, 360Connext
Customers are willing to pay more for a better experience. Here are five retailers using technology to deliver it to them.
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Four considerations for providing the best mobile customer experience
by Jeannie Walters — Chief Customer Experience Investigator, 360Connext
Is it harder to deliver a positive customer experience via mobile platforms? Forty percent of e-commerce executives say yes.
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Speed and quality: Must they be mutually exclusive?
by Jeannie Walters — Chief Customer Experience Investigator, 360Connext
Speed vs quality: Which is more important to your customers? And what impact does each of them have on the customer experience?
read nowMicro moments of truth
by Jeannie Walters — Chief Customer Experience Investigator, 360Connext
Customers are shopping the way they want to shop — via mobile, online or in-store — and it’s up to retailers to keep it fresh, keep it current and keep it…
read nowMoving past the showroom challenge: The beauty of Sephora's customer-centric approach
by Jeannie Walters — Chief Customer Experience Investigator, 360Connext
Many retailers have been spending a lot of time and energy battling showrooming.
read nowHow in-store navigation impacts customer experience
by Jeannie Walters — Chief Customer Experience Investigator, 360Connext
Few phrases conjure up more anxiety than "we're lost."
read nowWhat can retail learn from community managers?
by Jeannie Walters — Chief Customer Experience Investigator, 360Connext
A few years ago, the role of community manager as we know it today didn’t exist. Social media was in its infancy, and as brands joined in they started to see…
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