News & Media From Jeff KAGAN
Kagan: Tech titans in retail and why it's time to make shopping fun
by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst
Jeff Kagan explains why every retailer should be noticing what some big tech titans are doing with retail and re-think and improve the experience for shoppers.
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Kagan: Make it easier for customers to love you with "sense of store"
by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst
Jeff Kagan explains why retailers should embrace the concept of 'sense of store' as it can touch the consumer soul. It's the kind of relationship that…
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Kagan: Is Amazon Pay a trojan horse digital wallet to retailers?
by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst
Jeff Kagan explains why he believes Amazon Pay could have a successful future as a payment method in the retail world, even though these retailers are arch…
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Kagan: Walmart radio heard in stores from coast to coast
by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst
Jeff Kagan puts the spotlight on Walmart radio and how it may be an example of a new, and potentially big retail wave and one that improves improve the…
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Kagan: How 5G wireless change wave will impact retail
by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst
Jeff Kagan explains why and how 5G wireless will impact the retail sector, as well as the retail customer experience.
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Kagan: Retailers going back to basics for growth
by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst
Jeff Kagan, industry analyst, explains how retail management now has a newer and younger mindset and they are rapidly taking the industry in new directions.
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Kagan: Kroger change wave keeps up with Amazon Whole Foods
by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst
Jeff Kagan examines trends and technologies coming to play in the retail grocery segment.
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Kagan: How checkout technology can create competitive advantage
by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst
Jeff Kagan explains why checkout technology is an important piece of the retail customer experience puzzle to win customers' hearts.
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Kagan: Grocery kicking to high gear with e-commerce, home delivery
by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst
Jeff Kagan explains why grocers can't simply choose to sit the change wave taking place in their industry. If they do, the wave will pass them by, leaving them…
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Kagan: How Best Buy transformed itself for success
by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst
Jeff Kagan explains why Best Buy is a model of success that struggling retailers may want to take note. The retailer saw what was coming and transformed to…
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Kagan: E-commerce threat gives retail a choice - fight or die
by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst
Analyst and blogger Jeff Kagan believes retail must cannibalize itself or new competitors like Amazon Go and Whole Foods will eat them alive. There is no…
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Kagan: Amazon effect only part of reason Toys R Us failed
by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst
Jeff Kagan says we shouldn't be too quick to blame the failure of Toys R Us on Amazon. A good deal of the blame, he says, should land on the toy seller's…
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Kagan: How AI growth wave will transform retail
by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst
Jeff Kagan explains how artificial intelligence will transform the retail customer experience in the next few years and why retailers don't necessarily have to…
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CES 2018 reveals how retail is changing
by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst
Anyone attending CES 2018 this year couldn't but help notice the annual conference revealed one big truth, writes industry analyst Jeff Kagan. That big truth…
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Kagan: Think retail is dying? Think again
by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst
Analyst Jeff Kagan explains why there is no death knell to be rung for retail. Sure there is intense pressure, and certain retailers are folding, but others…
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Kagan: Every retailer success depends on golden rule
by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst
Jeff Kagan talks the golden rule in retail success: personal service. Yet, most companies don't train workers to treat the customers well.
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Kagan: Old checkout lanes will choke retail stores
by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst
Jeff Kagan has a big list of big questions for today's retailer -- from realizing the need to change to creating both a defensive and offensive strategy.
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Kagan: Will Walmart win with Jet.com private label?
by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst
Jeff Kagan wants Walmart and Walmart.com to be successful, but he believes the level of success will come from respect for the customer. The big question is…
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Kagan: Is your company a leader or follower?
by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst
Jeff Kagan shares why retailers need to understand where their company fits into the changing marketplace as it's key to success or failure. There are only…
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Kagan: Poor checkout experience hurts retail brand
by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst
Jeff Kagan offers up his view on retail winners and losers and what the changing customer expectations are starting to demand from retail stores.
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