Jim Katzman
Jim Katzman
As the world innovates and becomes more digital, Jim looks for ways to leverage the voice of the customer and technology to extract trends and deep learning.
Recent Contributions
3 ways retailers can play offense with CX this year
by Jim Katzman — Principal, CX Strategy & Enablement, InMoment
The holidays are over, we are all breaking new year's resolutions — now it's time to get to work. And if you're reading this article, your work is likely…
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Inflation is impacting the customer experience: Here's what to do about it
by Jim Katzman — Principal, CX Strategy & Enablement, InMoment
There's no denying we live in uncertain times, but approaching the CX program with patience and flexibility is what will get your brand through inflation.
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Recent Posts
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