John Hernandez
John Hernandez
John joined Genesys in 2020 as SVP and General Manager, Genesys Engage. Within a few months in the role, he spearheaded the launch of the Genesys Multicloud architecture, an industry first.
Prior to joining Genesys, John was CEO of Selligent, a cloud marketing platform, Chief Operating Officer of the Salesforce multi-billion-dollar Service Cloud business, and Vice President and General Manager of the Contact Center business unit within the Cisco Collaboration division. He also held a variety of management positions at IBM and Nortel Networks.
John holds a bachelor’s degree in Economics from Santa Clara University.
Recent Contributions
3 ways to level up CX for the new era of retail
John Hernandez, EVP and GM for multicloud solutions at Genesys, shares three ways retailers can level up customer experiences for the next normal — the new era…
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