Lisa Orford is Global Vice President of Contact Center Product Management at 8x8, where she leads the evolution of the company’s contact center strategy and unified communications portfolio. With more than 20 years of experience across contact center operations, telecoms, and senior product leadership, she brings a practical, end-to-end perspective on customer experience technology. Since joining 8x8 in 2015, Lisa has held multiple senior roles shaping product strategy, growth initiatives, and acquisitions.