Jonathan Briggs
Jonathan Briggs
Jonathan Briggs is SVP of Sales at ShipMonk and a veteran e-commerce fulfillment and logistics operator with 20+ years of experience across parcel delivery, cross-border logistics, warehouse automation, and reverse logistics. He helps online and omni-channel retailers improve speed, reliability, and profitability by treating fulfillment as a core part of the customer experience—not just a back-end cost center. Previously, Jonathan held leadership roles at DHL Express and Nimble, and he brings an experience-driven perspective shaped by hundreds of retailer conversations each year.
Recent Contributions
The hidden customer experience cost of returns: Why apparel brands must rethink reverse logistics
by Jonathan Briggs — SVP of Sales, ShipMonk
Returns are no longer a back-office function. For apparel brands, they represent a defining moment in the customer relationship.
read nowSee More From Jonathan
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