Martha Brooke

Martha is certified in Customer Experience (CCXP) and holds a Blackbelt in Six Sigma. She founded Interaction Metrics, an agency known for its deep scientific approach to text analytics, customer service evaluations, and a wide array of surveys. A sought-after speaker, Martha has been featured at numerous conferences and events, including ASCRS, Project Management Institute (PMI), HDI, American Marketing Association, NICSA at the Harvard Club, Operations Summit, and SOCAP International.

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