News & Media From Mike Wittenstein
Unbendable Customer Experience Rule #3
by Mike Wittenstein — Customer Experience and Service Designer, Storyminers
Never let your business processes dictate your customer's experience. More>>
read now2011 -- The Year of Retail Redesign
by Mike Wittenstein — Customer Experience and Service Designer, Storyminers
2011 will be the year of retail redesign. There are three reasons why this is true. The winners will be the stores that focus on value creation and do so by…
read nowNordstrom Integrates Social Media on New Web Site
by Mike Wittenstein — Customer Experience and Service Designer, Storyminers
Nordstrom's new website is killer. It blends the best of efficiency and design in one site that's easy to use, feels great, and keeps the customer focused on…
read nowRetail Summit Review
by Mike Wittenstein — Customer Experience and Service Designer, Storyminers
Reflections and Takeaways
read nowUnbendable Customer Experience Rule #2
by Mike Wittenstein — Customer Experience and Service Designer, Storyminers
Unbendable Customer Experience Rule #2 Make sure that what you do best−is what your customers want most.
read nowHow iPads are Going to Change the Face of Retail
by Mike Wittenstein — Customer Experience and Service Designer, Storyminers
Tablet computing and inexpensive apps, similar to the Apple iPad platform, bring a host of new opportunities to interact with customers. Here are a few
read nowUnbendable Customer Experience Rule #1
by Mike Wittenstein — Customer Experience and Service Designer, Storyminers
Regardless of how much you spend to support it, your brand is still no better than how your customers experience it.
read nowThe Art of Waiting
by Mike Wittenstein — Customer Experience and Service Designer, Storyminers
When Apple Computer announced the Apple Store, more than one industry pundit predicted the project’s demise. "Apple is a technology company," they said. "They…
read nowJune Quote
by Mike Wittenstein — Customer Experience and Service Designer, Storyminers
Behind every great customer experience is a great employee experience.
read nowThe Value of Employee Experience
by Mike Wittenstein — Customer Experience and Service Designer, Storyminers
Now is the time to focus on all aspects of your employee experience.
read nowBest Retail in Romania...Hard Rock?
by Mike Wittenstein — Customer Experience and Service Designer, Storyminers
Great brands don't just deliver a great experience. They deliver a great experience everywhere!
read nowApril Quote
by Mike Wittenstein — Customer Experience and Service Designer, Storyminers
Are the experience you offer customers and the stories they share about you the same?
read nowIs Technology Just Ahead--Or Is Retailing Behind?
by Mike Wittenstein — Customer Experience and Service Designer, Storyminers
It’s time for retail business design to catch up with technology.
read nowDesigning a new experience, and putting fun back into retail
by Mike Wittenstein — Customer Experience and Service Designer, Storyminers
If you have ever worked on the front line, you can probably remember—even if it was a long time ago—how much fun it is to delight a customer with an experience…
read now
Customers are buying down, and opportunities are rising, part 3
by Mike Wittenstein — Customer Experience and Service Designer, Storyminers
Customer-centric experience design is explored in this final installment of "Where's the Opportunity?"
read now
Customers are buying down, and opportunities are rising, part 2
by Mike Wittenstein — Customer Experience and Service Designer, Storyminers
Empowering front-line employees is looked at in part two of a three-part series called "Where's the Opportunity?"
read now
Customers are buying down, and opportunities are rising
by Mike Wittenstein — Customer Experience and Service Designer, Storyminers
Customer choices in a recession are looked at in part of a three-part series called "Where's the Opportunity?"
read nowSubscribe
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