News & Media From Rafael Lourenco
Why AI will revolutionize every aspect of e-commerce
by Rafael Lourenco — EVP, ClearSale
AI is playing a critical role in customer experience, fraud prevention, and operations. As e-commerce and omnichannel retailers compete to deliver the best…
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The dark side of returns and refunds: How policy abuse damages CX and what to do about it
by Rafael Lourenco — EVP, ClearSale
Rafael Lourenco, executive vice president and partner at ClearSale, shares insight on why retailers need to keep an eye on return fraud and CX in order to…
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Survey: U.S. shoppers will trade privacy (but not convenience) for better e-commerce fraud protection
by Rafael Lourenco — EVP, ClearSale
Rafael Lourenco, executive vice president and partner at ClearSale, shares insight on a ClearSale survey (just before business closures swept the U.S.) that…
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