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Roman Ptakowski

Roman Ptakowski

Roman Ptakowski serves as Chief Commercial Officer, Customer Experience at Bridgenext, where he leads the global CX practice, including Creative, Design, UX, Sales, Service, Marketing Automation, and the Content Studio. Previously, he was Managing Partner at AKQA, working with clients like Delta Air Lines, Coca-Cola, and UPS, and driving growth in Atlanta with a focus on diversity and inclusivity. Roman began his career in management consulting at Accenture, later transitioning to agencies like Organic, AKQA, and Huge, collaborating across industries such as healthcare, energy, and CPG.

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How retailers can lead the AI-driven CX revolution

by Roman Ptakowski — Chief Commercial Officer – Customer Experience, Bridgenext

The power of AI lies in its ability to optimize CX, but technology alone isn't enough. Success depends on how retailers apply it — structuring data…

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