Mark Frumkin
Mark Frumkin
Mark is Modulate’s Director of Customer Success, leading a team in partnering with customers in the gaming and retail delivery space, including Activision, Ubisoft, Rockstar Games and Fortune 400 companies. Mark oversees Modulate's customer success strategy, ensuring smooth onboarding and ongoing successful outcomes for customers, helping them to detect and prevent abuse and fraud in their voice channels and phone lines.
Recent Contributions
Bots, AI agents and IVRs: Why responsible AI is the next CX differentiator
by Mark Frumkin — Director of Customer Success, Modulate
The future of AI in retail voice channels will be defined by who earns and keeps customer trust.
read nowSee More From Mark
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