Stacy McGranor

Stacy McGranor is the experience-obsessed founder of Blueprints & Playbooks, a Customer Experience consulting agency. With 15+ seasons across MLB, NBA, MLS, and NHL—including creating the first-ever Customer Experience function in professional sports—she takes inspiration from Nancy Drew and Curious George while harnessing her MBA and MS in Business Psychology to create experiences that make customers feel seen, valued, and eager to return.

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