Nataliia Onyshkevych is the CEO of EverHelp, a CX outsourcing company helping brands deliver support that is both cost-efficient and human. With 8 years of hands-on experience — from frontline agent to CEO — she understands customer experience from the inside out. She shares practical insights on CX, the role of people in an AI-driven world, and how businesses can use automation without losing empathy or service quality. Nataliia believes that technology should elevate people, not replace them — and that great customer experience starts with empowered, inspired support teams.
