Will Hernandez
Will Hernandez
Will Hernandez has 14 years of experience ranging from newspapers to wire services and trade publications. Before becoming Editor of MobilePaymentsToday.com, he spent two years as the content manager for PaymentsJournal.com, a leading payments industry news aggregator and information hub published by Mercator Advisory Group. Will spent four years covering the payments industry as an associate editor for multiple publications in SourceMedia's Payments Group based in Chicago.
Recent Contributions
How banks, customers benefit from artificial intelligence
by Will Hernandez — Editor, NetWorld Media Group
The question of how artificial intelligence can help banks to achieve more meaningful interactions with customers was an overriding theme at the Bank Customer…
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CBW Bank talks digital banking and the customer experience
by Will Hernandez — Editor, NetWorld Media Group
Suresh Ramamurthi, chairman and CTO of CBW Bank, opened the annual Bank Customer Experience conference with a keynote speech detailing his financial…
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Citi innovation leader talks customer interaction, building customer loyalty
by Will Hernandez — Editor, NetWorld Media Group
Mary Hines, managing director of customer engagement and innovation at Citi, gave the opening keynote in Chicago at the annual CONNECT: The Mobile CX Summit…
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6 nuggets from CONNECT: The Mobile CX Summit 2018
by Will Hernandez — Editor, NetWorld Media Group
One of the overriding themes from this year's event held in Chicago was an emphasis on design, whether it's a mobile app, a loyalty program, or delivery…
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Mobile wallets: What's stopping retail consumers from jumping on the bandwagon
by Will Hernandez — Editor, NetWorld Media Group
A TSYS study reveals mobile wallet users intend to use mobile payments more at brick-and-mortar retailers. But intent and actual use could vary based on a…
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Evolving payments tech challenges merchants to keep pace with shoppers' expectations
by Will Hernandez — Editor, NetWorld Media Group
Retailers must be aware of what's changing in payments to better serve their customers. That was the overarching message to retailers from a group of…
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Target adds mobile pay Wallet feature to REDcard
by Will Hernandez — Editor, NetWorld Media Group
The retailer officially becomes the latest to add an in-store, mobile-payment feature to its app in a move that also combines its digital coupon program into a…
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Black Friday: Mobile payments sputter at the physical POS
by Will Hernandez — Editor, NetWorld Media Group
Erratic support from U.S. retailers for in-store, proximity-based mobile payments likely contributed to low use among consumers as the holiday shopping season…
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Alipay puts emphasis on partnerships as merchant acceptance grows in North America
by Will Hernandez — Editor, NetWorld Media Group
Souheil Badran, president of Alipay North America, spoke Sunday at the annual Money20/20 conference in Las Vegas to give attendees the current bird's-eye view…
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Merchants seek ways to make their mobile apps indispensable
by Will Hernandez — Editor, NetWorld Media Group
Church's Chicken offers up a unique feature in its mobile app: a curated music playlist.
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