News & Media From Will Hernandez
How banks, customers benefit from artificial intelligence
by Will Hernandez — Editor, NetWorld Media Group
The question of how artificial intelligence can help banks to achieve more meaningful interactions with customers was an overriding theme at the Bank Customer…
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CBW Bank talks digital banking and the customer experience
by Will Hernandez — Editor, NetWorld Media Group
Suresh Ramamurthi, chairman and CTO of CBW Bank, opened the annual Bank Customer Experience conference with a keynote speech detailing his financial…
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Citi innovation leader talks customer interaction, building customer loyalty
by Will Hernandez — Editor, NetWorld Media Group
Mary Hines, managing director of customer engagement and innovation at Citi, gave the opening keynote in Chicago at the annual CONNECT: The Mobile CX Summit…
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6 nuggets from CONNECT: The Mobile CX Summit 2018
by Will Hernandez — Editor, NetWorld Media Group
One of the overriding themes from this year's event held in Chicago was an emphasis on design, whether it's a mobile app, a loyalty program, or delivery…
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Mobile wallets: What's stopping retail consumers from jumping on the bandwagon
by Will Hernandez — Editor, NetWorld Media Group
A TSYS study reveals mobile wallet users intend to use mobile payments more at brick-and-mortar retailers. But intent and actual use could vary based on a…
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Evolving payments tech challenges merchants to keep pace with shoppers' expectations
by Will Hernandez — Editor, NetWorld Media Group
Retailers must be aware of what's changing in payments to better serve their customers. That was the overarching message to retailers from a group of…
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Target adds mobile pay Wallet feature to REDcard
by Will Hernandez — Editor, NetWorld Media Group
The retailer officially becomes the latest to add an in-store, mobile-payment feature to its app in a move that also combines its digital coupon program into a…
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Black Friday: Mobile payments sputter at the physical POS
by Will Hernandez — Editor, NetWorld Media Group
Erratic support from U.S. retailers for in-store, proximity-based mobile payments likely contributed to low use among consumers as the holiday shopping season…
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Alipay puts emphasis on partnerships as merchant acceptance grows in North America
by Will Hernandez — Editor, NetWorld Media Group
Souheil Badran, president of Alipay North America, spoke Sunday at the annual Money20/20 conference in Las Vegas to give attendees the current bird's-eye view…
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Merchants seek ways to make their mobile apps indispensable
by Will Hernandez — Editor, NetWorld Media Group
Church's Chicken offers up a unique feature in its mobile app: a curated music playlist.
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Merchants should highlight mobile self-service usefulness to consumers
by Will Hernandez — Editor, NetWorld Media Group
Do consumers see the value in every self-checkout option available to them from different restaurants and retailers?
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Will Amazon Go make cashiers and checkout lanes obsolete?
by Will Hernandez — Editor, NetWorld Media Group
That question was the focus of a breakout session Tuesday at the fourth annual CONNECT Mobile CX Summit in Philadelphia. The answer is complicated, which is…
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What merchants should consider when deploying new technology
by Will Hernandez — Editor, NetWorld Media Group
As retailers and restaurants consider whether to deploy new consumer offerings such as a loyalty program, branded app or mobile payments, executives must…
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Digital, physical worlds collide at Amazon Books
by Will Hernandez — Editor, NetWorld Media Group
Amazon’s new bookstores partly leans on mobile technology, but could use some improvements with something like beacons.
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It's the same old song and dance for mobile payments adoption
by Will Hernandez — Editor, NetWorld Media Group
Stop me if you;ve heard this one before: You're more likely to go back home to retrieve your smartphone than the wallet you left behind.
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MasterCard taps Oracle to bolster digital payments for consumers and merchants
by Will Hernandez — Editor, NetWorld Media Group
The card network said its new partnership with the software company will focus on restaurants, hotels and retail stores.
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What Target's mobile payments plan says about today's retail trends
by Will Hernandez — Editor, NetWorld Media Group
CVS, Kohl's and Wal-Mart all added payments features to their mobile apps in 2016. Target now reportedly will do the same.
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Samsung: King of the IoT?
by Will Hernandez — Editor, NetWorld Media Group
Samsung did its part last year to bring IoT into more U.S. homes, particularly with the introduction of the "Family Hub" smart refrigerator. However, at the…
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Beyond the smartphone: Restaurants and retailers challenged to reach consumers everywhere
by Will Hernandez — Editor, NetWorld Media Group
At the recent CONNECT Mobile Innovation Summit, executives discussed how providing the best omnichannel experience should be a top priority.
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Wal-Mart Pay doesn't need loyalty and that's ok
by Will Hernandez — Editor, NetWorld Media Group
Is a loyalty program really what consumers need to use mobile payments and mobile wallets?
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