Yochai Konig
Yochai Konig
Yochai has over 20 years of experience developing and leading innovative AI technology teams. His experience in machine learning and research is a culmination of his work in a range of settings from academia, government agencies, startups, and large enterprises. Over the last two decades, the contact center and specifically how customers interact with enterprises, has been the commercial target of this research and its applications. Yochai leverages these experiences to help Ada transform the customer experience and enable companies to deliver the kind of personalized service consumers want.
Recent Contributions
The CX paradigm shift: How AI is powering customer-first experiences
by Yochai Konig — VP of Machine Learning, Ada
The shift to a customer-first experience from static models is fueled by the integration of advanced AI. But for brands to successfully navigate this…
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The CX paradigm shift: How AI is powering customer-first experiences
by Yochai Konig — VP of Machine Learning, Ada
AI tools should provide accurate results and responses that are aligned with the brand’s policies and practices. Brands need to ensure AI tools offer relevant…
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