News & Media From Yochai Konig
The CX paradigm shift: How AI is powering customer-first experiences
by Yochai Konig — VP of Machine Learning, Ada
The shift to a customer-first experience from static models is fueled by the integration of advanced AI. But for brands to successfully navigate this…
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The CX paradigm shift: How AI is powering customer-first experiences
by Yochai Konig — VP of Machine Learning, Ada
AI tools should provide accurate results and responses that are aligned with the brand’s policies and practices. Brands need to ensure AI tools offer relevant…
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