What are customer experience principles?

As with any strategy or technology deployment there are best practices and principles to understand and implement, whether it’s establishing a call center for customer support or installing self-service kiosks in the store environment. Such insight can be tapped a various of ways, from enlisting advice and insight from industry consultants well versed in retail customer experience to tapping knowledge from retail management peers via social media. Principles, and best practices, are proven tenets of a strategic approach.

Such valuable knowledge can also be attained by attending respected industry events, such as the annualInteractive Customer Experience (ICX) Summit where retail executives and leaders share tips, advice and implementation strategies.