News & Media
4 ways loyalty programs can drive digital engagement
These days, if retailers aren’t leveraging loyalty programs to connect with their hard-won customers, they’re missing out on opportunities to boost much-needed…
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Immersive commerce leads retail’s jump to light speed
by Rob Weaver
Rob Weaver, chief revenue officer at Vertebrae, believes brands at the forefront of innovation now will be poised to recover faster in the months to come.
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Capgemini digital retail leader shares dos, don'ts and workforce management tips
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Rich Minns, digital customer experience sector lead at Capgemini, shares his insight and expertise on how retailers should tackle the all critical customer…
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Brooks Brothers files for bankruptcy, closing stores
July 10, 2020
Brooks Brothers, which is already shuttering 50 stores due to the ongoing COVID-19 pandemic, filed for bankruptcy this week.
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Online consumer behavior differs among generations
July 10, 2020
Online shopping during the ongoing coronavirus pandemic reveals different shopping behaviors by different generations of consumers, according to a PFS and…
read nowSenators introduce bill to require cash acceptance
July 9, 2020
U.S. Senators Kevin Cramer, R-North Dakota and Bob Menendez, D-N.J., Senate Banking Committee members, have introduced the Payment Choice Act, S.4145, a…
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Grocers online business model needs work, reveals report
July 9, 2020
The COVID-19 pandemic is pushing greater numbers of consumers to online grocery shopping and grocers need to improve the e-commerce channel experience…
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Pier 1 lives on online
July 9, 2020
While a bankruptcy action is shuttering physical store locations for Pier 1, the retail brand will keep an online presence after selling the rights to its…
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Walmart prepping Amazon-like membership strategy
July 8, 2020
Walmart is reportedly getting its own subscription service, called Walmart+, ready for launch and it's being viewed as a direct competitor service to Amazon's…
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Mastercard launches shop locator tool in U.S., Canada
July 8, 2020
Mastercard announced the regional launch of ShopOpenings.com, a tool that can tell cardholders which shops and businesses are back open as communities…
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4 ways retailers can optimize distribution strategies
by Chris Jones — EVP Marketing & Services, Descartes Systems
Chris Jones, executive vice president, marketing and services, at Descartes, offers up four considerations retailers need to take into account to optimize…
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AiFi on track to deploy 330 automated stores by 2021
July 7, 2020
AiFi, a provider of an automated, self-service store, is on track to deploy 330 new and retrofitted autonomous stores by the end of 2021, according to a press…
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Aldi Nord moves German in-store payments to Fiserv amid Wirecard crisis
July 7, 2020
Fiserv Inc. said that Aldi Nord has moved all of its in-store card payments in Germany to the company.
read nowOklahoma town installing COVID-19 protection kiosks
July 7, 2020
Sand Springs, Oklahoma will install personal safety kiosks at various public buildings to protect people from COVID-19, according to a Sandite Pride report.
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Why retailers should embrace deflection for better customer service
by Gabe Larsen — VP Growth, Kustomer
Gabe Larsen, vice president, growth at Kustomer, explains why deflection is an increasingly important term in the customer service world that retailers need to…
read nowHong Kong Disneyland vending machines accept cryptocurrency
July 6, 2020
Ghost Coin, a cryptocurrency operated by technology entrepreneur John McAfee, can now be used in more than 60 Hong Kong vending machines, including machines at…
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NYC installs PPE vending machines in subways
July 6, 2020
New York City's Metropolitan Transportation Authority is deploying a dozen vending machines at 10 subway stations allowing customers to buy personal protective…
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PPP loan application extended to August pending president’s approval
July 6, 2020
Companies that haven't taken advantage of the Paycheck Protection Program are likely to have until Aug. 8 to apply, thanks to a Senate vote to extend the…
read nowHow Tory Burch is navigating through COVID-19
July 3, 2020
In a wide ranging interview with CNBC, fashion icon Tory Burch shares insight on how her brand is surviving the coronavirus and rocky economic times.
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Hawaii 7-Eleven taps Vroom for online, home delivery
July 3, 2020
7-Eleven Hawaii is partnering with Vroom Delivery to offer home and online delivery to customers.
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