Personalizing the retail experience across touchpoints

by Tim Beeson — President – North America, Natterbox

Tim Beeson, president, North America, at Natterbox, explains why it is so important for brick-and-mortar shops to focus on customer appeal.The entire shopping…

Vntana founder talks AR, VR, XR and delivering a digital experience into the real world

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Vntana Founder and CEO Ashley Crowder sees a big future ahead for AR and VR what she calls XR technology and the quest to provide retail consumers a virtual…

Vans launches shoe collection for those on autism spectrum

March 12, 2020

Vans is releasing a footwear collection designed for those on the autism spectrum featuring sensory elements focusing on touch, sight and sound.

Apple shutters Italy stores due to COVID-19

March 12, 2020

All 17 Apple Store retail locations are being closed indefinitely in response to the coronavirus pandemic.

Experience matters big time for the consumer, reveals study

March 11, 2020

A good majority of consumers, 74%, are either somewhat or very likely to buy from a brand or retailer based solely on experience and not price or product…

Postmates debuts measures to help merchants impacted by COVID-19

March 11, 2020

On-demand delivery platform Postmates aims to help ease burdens on merchants and couriers dealing with the coronavirus outbreak.

CIBO Express Gourmet Markets to deploy Amazon's Just Walk Out tech

March 11, 2020

Hospitality group OTG will begin deploying Amazon's Just Walk Out cashierless technology in select CIBO Express Gourmet Markets in airport locations next week.

3 ways to drive customer loyalty in 2020

by Phil Seward — SVP Loyalty Strategy, Americas, Collinson

Phil Seward, senior vice president of loyalty strategy, Americas, at Collinson, writes that in today's fast-moving world, where consumers have many choices…

Reducing inventory and transportation through a new era of inventory management

by Dean Frew — CTO & SVP RFID Solutions at SML Group, SML RFID

Dean Frew, CTO and senior vice president of RFID Solutions at SML, believes a significant element on the apparel industry’s push toward sustainability is…

Shein taps Klarna for additional payment option

March 10, 2020

Shein, a fashion retailer, is partnering with alternative payments provider and shopping service Klarna to offer customers a new payment option.

Diane von Furstenberg partners with Mastercard to enhance in-store experience

March 10, 2020

In a quest to boost customer experience and also deliver intelligent insight to store associates, fashion icon Diane von Furstenberg is partnering with…

Retail union group calls Amazon tech a Trojan horse aimed at grabbing customer data

March 9, 2020

(Updates with response from Amazon) 

Amazon to sell cashierless tech to retailers

March 9, 2020

Amazon plans to start selling its cashierless technology, called Just Walk Out, to other retailers and already has signed deals in place.

5 reasons why chatbots represent a huge opportunity for retailers

by Julien Rio — Marketing Director, Engage Digital, RingCentral

Julien Rio, marketing director at RingCentral Engage Digital, outlines some reasons e-commerce retailers should consider using chatbots.

Walmart piloting health centers as part of retail supercenter

March 9, 2020

Walmart Health is the latest retail initiative from the country's biggest retailer and if two current pilot programs, both in Georgia, prove successful Walmart…

Finding connection in a frictionless world

Nancy Walter, integration architect, and Ivan Bojanic, senior integration architect, Gongos, Inc., pose a question: As we approach a frictionless future, have…

Seasonal hiring remains a challenge for retailers

March 6, 2020

One in three retail stores were likely understaffed during the 2019 holiday season as just 33% of retail hiring managers report having adequate headcount to…

Meijer stores offer license renewal kiosks

March 6, 2020

Michigan motorists and watercraft owners are now able to renew license plates at 28 self-service kiosks at Meijer stores, thanks to a partnership between the…

7-Eleven introduces lottery kiosks in Oklahoma City

March 6, 2020

7-Eleven for the first time is selling lottery tickets in Oklahoma City, using self-serve kiosks, according to a KFOR-TV report.

Are you thinking about retail customer experience all wrong?

by Kevin Sterneckert — CMO, Symphony RetailAI

Kevin Sterneckert, CMO, Symphony RetailAI, explains how retailers, with a commitment to establishing an agile and intelligent operational performance…