Peak-Ryzex names new CIO, HR leader

February 13, 2019

Peak-Ryzex, a supply chain, mobile workforce and retail solutions provider, has named Sally Lehnhardt as CIO and Laura Kaspar as global vice president of human…

Valentine's Day should deliver more experiential gifts this year

February 13, 2019

There'll be roses, jewelry and, of course, chocolate this Valentine's Day, but there will also be increased spend and focus on experiential experiences ranging…

Amazon, Western Union launch cross-border shopping platform

February 13, 2019

Amazon is partnering with Western Union to let foreign-based customers, initially in 10 countries, make purchases through a system called Amazon PayCode, using…

Introducing the Audrey POS Solution

PartnerTech introduces an all-in-one POS Solution, the Audrey A5.

Leaders vs. explorers: Who is winning retail's race to digital transformation?

Oliver Guy, global industry director, retail, Software AG, explains why retailers that want to survive must invest in improving everything from customer…

Utility Bill Pay Kiosks Benefit All Players

While offering bill pay kiosks may allow a utility company to improve customer experience, they also offer benefits throughout the payment chain.

Consumer expectations growing at a healthy clip, reveals study

February 12, 2019

Retailers shouldn't expect consumer expectations to decline any time soon, if at all, as a Brand Keys report reveals expectations are growing an average of 2…

Report: Live chat not making for happy customers

February 12, 2019

Customer satisfaction with live chat apps is on the decline across a wide range of industries once again.

Givex Brazil offers cloud-based interaction for retail customers

Givex Brazil offers cloud-based interaction for retail customers

Amazon takes yet another stab at live video shopping strategy

February 11, 2019

Amazon Live is Amazon's latest attempt to be the online "QVC" live-streaming video shopping destination, featuring shows focused on everything from Valentine's…

Survey: Retailers surviving, but not thriving so far this year

February 11, 2019

Despite rosy predictions by economists, a leading retail organization and the White House administration, retailers aren't expecting a robust 2019 sales…

David's Tea taps Nudge Rewards to empower associates, boost in-store experience

February 11, 2019

David’s Tea is deploying Nudge Rewards frontline employee performance technology to improve communication between stores and its corporate organization, boost…

Pioneers: Who's really going to drive a new retail perspective?

Mimi Lettunich, president and executive creative director at Twenty Four 7, offers insight on why retailers must make the pivot to experiential design and more…

Intel leader: Why online retailers are leading store transformation, at least for now

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Online retailers have an advantage in transforming physical retail with technology since they operate under a different P & L model, says Intel executive Joe…

3 essential elements of e-commerce optimization

Zimm Zimmerman, senior vice president, personalization and analytic solutions at Wunderman, writes retail is no longer a game of access to products as much as…

Canadian grocer partners with Profitect to enhance reporting, boost customer satisfaction

February 8, 2019

Canadian grocery retailer Sobeys is partnering with prescriptive analytics provider Profitect to boost customer satisfaction and reduce shrink.

NRF on State of Union: Top priority is to keep economy moving forward

February 8, 2019

The National Retail Federation, in response to President Donald Trump's State of the Union address this week, agrees the economy is "sound," and said the top…

Target beta loyalty program expands to more US markets

February 8, 2019

Target is expanding its beta 1 percent back loyalty program to more U.S. markets, including Denver, Kansas City and Phoenix.

Ready for 'robots in aisle 5'?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Robots are not only helping customers in the store; they are helping each other, as well as assisting the staff, in managing shelf inventory.

How connected experience design engages consumer packaging

Eric Schultz, vice president, business development, SGK, explains how smart packaging, has relied on QR codes and simple AR gimmicks, is transitioning to…