Tips for aligning digital tech to the retail customer journey

Julie Smith, principal, and Kristen Lenci, a managing principal and leader, Point B, offer up insight on why it's critical retailers aligning digital…

Trouble buying kid footwear? There's an app for that

September 4, 2018

Finding and determining a good shoe wear fit for kids isn't easy.

'Near me' is top mobile shopper search

September 3, 2018

A good majority, 82 percent, of mobile shoppers are doing "near me" searches, and 60 percent of mobile consumers are clicking on the first search result that…

4 steps for retailers striving to be customer-centric

Ron Jacobs, CEO of Jacobs & Clevenger, explains why retailers must become customer-centric to survive.

Retailers see a rosy online revenue path ahead

September 3, 2018

An e-commerce performance report reveals 91 percent of retailers expect online revenue growth this year and will be doubling down on the mobile and…

Citi innovation leader talks customer interaction, building customer loyalty

by Will Hernandez — Editor, NetWorld Media Group

Mary Hines, managing director of customer engagement and innovation at Citi, gave the opening keynote in Chicago at the annual CONNECT: The Mobile CX Summit…

Kohl's enjoys profit, revenue boost

August 31, 2018

Walmart and Target aren't the only retailers enjoying strong quarterly results. Kohl's bested both revenue and profit predictions for the second quarter as…

As school starts shoppers still in back-to-school shopping mode

August 31, 2018

As classes start up, shoppers are not done with back-to-school shopping, according to a National Retail Federation and Prosper Insights & Analytics report.

How back-end automation can boost the front-line retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Gaining efficiency in back-end operations, such as cash management, can boost a retailer's customer experience strategy.

6 nuggets from CONNECT: The Mobile CX Summit 2018

by Will Hernandez — Editor, NetWorld Media Group

One of the overriding themes from this year's event held in Chicago was an emphasis on design, whether it's a mobile app, a loyalty program, or delivery…

Forever 21 debuts visual search for shoppers

August 30, 2018

Forever 21 has launched a "Discover Your Style" visual search channel on its web and mobile sites in a partnership with Donde Search.

New retail imperatives: Loyalty, customer experience, the single customer view

Sean Keith, director of new business, Eagle Eye, writes that retailers often neglect one aspect of the customer experience that is both directly within their…

Royal Caribbean International taps interactive Videotel digital signage

August 29, 2018

The Royal Caribbean International cruse lines recently deployed Videotels's Push Interactive Digital Signage Solution with the VP71XD media player. The company…

Dan Shull new VP of commerce, experiences at REI

August 29, 2018

Technology veteran Dan Shull has been named REI's first vice president of commerce and experiences and will oversee customer experience across all tech…

Walmart moves into the e-book business

August 29, 2018

Walmart has launched its own e-book business via a partnership with Japan's Rakuten Kobo.

How to craft a successful SMB retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Small to mid-size retailers must develop and create a seamless, rewarding and satisfying retail customer experience, just like mega brands and national…

5 quick customer experience fixes for the retailer website

Scott Voigt, CEO/Co-founder, FullStory, offers up five fast actions a retailer can accomplish to ensure the e-commerce customer experience is a rewarding one.

Museum of Flight offers Intuiface powered touchscreen experience

August 28, 2018

The Museum of Flight in Seattle recently deployed tablet based touchscreens to improve visitor experience. Intuiface provided its software for interactive…

Consumer love for mobile apps on the rise

August 28, 2018

Consumers are downloading retailer mobile apps at double the pace and conducting more in-app purchases, according to a new Synchrony study.

University of Minnesota debuts PixelFlex LED display at 'Athletes Village'

August 27, 2018

The University of Minnesota recently unveiled its 338,00 square-foot "Athletes Village," which consists of three buildings for its athletics program. For the…