Amazon Prime Day boosts overall online sales, retail activity

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Even if competing retailers don’t hold special sales on Amazon's Prime Day, increased consumer activity is likely helping the bottom line for any and all…

Macy's alerts customers to credit card data breach

July 17, 2018

A small number of Macy's.com and Bloomingdales.com customer data was breached between late April and mid June.

Symphony RetailAI taps Todd Michaud to lead retail solutions

July 16, 2018

Todd Michaud is the new president and chief customer officer of the Americas for Symphony RetailAI's Retail Solutions Division.

Gap expanding physidigital strategy across Old Navy stores

July 16, 2018

Old Navy stores across the U.S. are now reflecting parent company Gap's customer experience strategy to blend the physical with the digital.

Amazon Prime Day kicks off with big sales, but Target not sitting idle

As Prime Day arrives Monday, expanded this year a bit to 36 hours, at least one retail competitor is fighting back.

Lions of retail: 8 surprising brands coming on strong In 2018

by Bryan Pearson — President, LoyaltyOne

Bryan Pearson takes a look at eight emerging or taken-for-granted brands roaring against the competition.

2018 Top 100: Amazon still rules but Costco beats out Target

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

This year's Retail Customer Experience Top 100 report reveals what online and brick-and-mortar players are doing to advance the customer experience. It also…

Qwick Media buying Lucid Management Group

July 13, 2018

Qwick Media, an interactive digital hardware and software company, is acquiring Lucid Management Group, which manufactures transit and street furniture.

Fabletics to launch 75 new stores worldwide

July 13, 2018

Athletic apparel maker Fabletic, co-founded by actress Kate Hudson, is planning to reach 100 stores.

Sears lays off at corporate offices

July 13, 2018

About 200 employees at Sears' corporate headquarters in Illinois were let go last month, according to CNBC, and three quarters worked at the support center.

Amazon India tapping VR kiosks to promote Prime Day products

July 13, 2018

Amazon India will offer virtual reality kiosks in 10 locations to promote Prime Day next week, according to Venture Beat.

Kagan: How checkout technology can create competitive advantage

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan explains why checkout technology is an important piece of the retail customer experience puzzle to win customers' hearts.

How Carnival Cruise is taking customer experience to the next level

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

John Padgett, Carnival Cruise chief experience and innovation officer, outlined the company’s digital and guest-centric strategy in a keynote at the recent ICX…

Walmart taps ex-AMEX leader as chief customer officer

July 12, 2018

Walmart has created a new role, chief customer officer, and hired on a former American Express executive.

June brings retail employment boost

July 12, 2018

Retail jobs increased more than 50,000, compared to a year ago, which the National Retail Federation described as a "solid robust payroll increase."

Technology playing starring role in better customer experience, claims report

July 11, 2018

Technology is becoming a more prominent aspect in shopping and dining and its success, as well as failure, is impacting the customer experience.

Yoyo links with Preoday on mobile order ahead for UK retailers

July 11, 2018

Yoyo, a Europe-based mobile payment, loyalty and marketing platform, is partnering with digital ordering platform Preoday to create an integrated way for…

2018 Retail Customer Experience Top 100

The 2018 Retail Customer Experience Top 100 report provides a clear picture of how consumers view retailers when it comes to meeting their needs, wants and…

Presented by RetailCustomerExperience.com

Kroger to tap driverless cars for delivery needs

July 10, 2018

In the latest retail delivery news supermarket giant Kroger is reportedly mulling using driverless cars to its grocery delivery.

Warby Parker expands Minnesota presence

July 10, 2018

After three years housed in the back of a men's shop Warby Parker is getting a bigger brick-and-mortar retail space in Minneapolis.