How retailers can meet millennials in the middle

Steve Davidson, vice president, Fortegra Warranty Product Group, explains how millennial behaviors, such as using digital services to get the best bang for…

Voice assistants will dominate consumer interaction, claims report

June 6, 2018

A Capgemeni report predicts conversational commerce via voice assistant tech will gain big ground and become a dominant interaction technology over the next…

Consumers embracing AR, online shopping

June 6, 2018

When it comes to e-commerce activity 10 percent of online shoppers have tried AR technology , according to a shopping and technology trends survey conducted by…

Starbucks CEO steps down

June 5, 2018

Starbucks Corporation Executive Chairman and — until last year — CEO of four decades, Howard Schultz, is stepping down. He leaves a huge trail of successes in…

Considering franchising? Avoid top missteps to achieve success

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

There are plenty of mistakes new franchisors make when embarking on expanding their brand and they range from missteps in operational strategy to not focusing…

Sephora melds physical, digital retail divisions

June 5, 2018

In an effort to boost customer experience and service Sephora has meshed its internal digital and physical retail units into one division.

Sears lists out closing locations

June 5, 2018

Sears has listed out the 63 Sears and Kmart locations it plans to close in the next few months, and it's just the start of store closure activity.

Hello Fresh goes retail in a big way

June 5, 2018

HelloFresh is now available at 581 supermarket locations, within Giant Food and Stop and Shop, and plans to continue such retail partnerships during the year.

Amazon opening fulfillment center in Tucson

June 4, 2018

Arizona is getting another Amazon fulfillment center, with the latest being located in Tucson. The facility will generate 1,500 associate jobs. The omnichannel…

Amazon expands Prime program to additional Whole Foods Market locations

June 4, 2018

Amazon Prime members now have more Whole Foods Market locations to access savings options.

The question for today's retailers: What business are you in?

by Chris Petersen — Owner, IMS

Blogger Chris Petersen poses a big question to retailers as the days of retailers differentiating on products seems to be long past for two reasons: there are…

Gap tapping digital policies to boost customer experience, associate scheduling

June 1, 2018

Gap is launching new digital policies aimed at helping sale associate scheduling as well as gaining deeper insight on consumer activity via its sales data.

Walmart testing new check-out service

June 1, 2018

Walmart is piloting a new "Check Out With Me" service in lawn and garden centers at more than 350 store locations nationwide.

Meeting customer needs driving retail investment, reveals survey

June 1, 2018

Retailers are spending in a quest to keep up with customer expectations, according to a JDA Software and KPMG survey conducted by Incisiv.

Revlon hires first female CEO

June 1, 2018

Debra Perelman is the first female CEO to take the helm at Revlon.

Cycle Gear taps data analytics to steer retail business forward, boost customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Motorcycle parts and apparel retailer boosts revenue and bottom line with HeadCount's traffic and conversion technology.

Kagan: Grocery kicking to high gear with e-commerce, home delivery

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan explains why grocers can't simply choose to sit the change wave taking place in their industry. If they do, the wave will pass them by, leaving them…

Former Kohl's leader joins retailer Albertsons

May 31, 2018

Gautam Kotwal, a former Kohl's leader, is now executive vice president and chief data and analytics officer at Albertsons Llc.

Kroger gets into meal kit business with Home Chef acquisition

May 31, 2018

Kroger isn't about to sit idle as meal kit services expand and is spending about $700 million for Home Chef to make sure it's in the game.

Retail precision: Where are your next best customers?

Gary Sankary, head of retail for Esri, explains why the emphasis on customer experience must continue for retailers wanting to successfully navigate through…