Inspiring employees to deliver great customer experiences

Lindsey Goodchild, CEO of Nudge Rewards, explains how happy employees lead to happy customers, which leads to stronger loyalty and profitability. According to…

Nuggets testing blockchain e-commerce mobile app

May 21, 2018

Nuggets, an e-commerce payments and ID platform, has opened up its mobile app Alpha to iOS users. 

5 for 5: Top reasons to attend the ICX Summit

by Christopher Hall — director, ICX Association

There are a multitude of reasons to attend the upcoming ICX Summit being held in Dallas in June. Here are five top reasons not to miss the annual event.

Amazon Cash lets customers add funds at Coinstar kiosks

May 18, 2018

Amazon Cash users can now add cash to their account balance at selected Coinstar kiosks. There are no fees for adding cash, Coinstar said on its website. The…

Four Winds Casino upgrades with NanoLumens displays

May 18, 2018

Four Winds Casino in South Bend, Indiana, recently deployed NanoLumens' Nixel Series LED curved displays to offer wayfinding. The 360-degree displays sit on…

Wirecard powering contactless payments in Garmin smartwatches

May 18, 2018

Wirecard is partnering with Garmin to provide Garmin smartwatch owners a digital payment experience through Wirecard's flagship product, boon, according to a…

How Ocado masters e-commerce grocery in the UK

by Elliot Maras — Managing Editor, Food Logistics

E-commerce has not taken off in the grocery sector as it has in other retail segments in the U.S., nor has it matched the performance of grocery in the U.K.

DoorDash delivery partnership pays off for Chipotle

May 17, 2018

The national delivery partnership between Chipotle Mexican Grill and DoorDash is proving to be a winning, and lucrative, strategy.

Amazon's Whole Foods grocery delivery service hits a few more markets

May 17, 2018

Denver, Sacramento and San Diego Amazon Prime members can now enjoy free two-hour delivery, on orders more than $35, from Whole Foods Market.

Amazon vet taking Snapchat CFO role

May 16, 2018

Tim Stone, who led Amazon's integration with Whole Foods, is moving to Snap Inc., which owns Snapchat, as chief financial officer. He begins his new job May 16.

Walmart shutters Scan&Go due to consumer disinterest

May 16, 2018

There's no more Scan&Go happening at Walmart as the top retailer has shuttered the cashierless checkout app.

Starbucks is top mobile loyalty app with consumers, reveals survey

May 16, 2018

In what is probably not a surprise to anyone, Starbucks' mobile app is the most popular among several well-known restaurant loyalty rewards apps, according to…

How digital virtual experiences reinforce the physical environment

Bryan Laing, vice president, client service, IDL Worldwide, explains why connecting with consumers on a deeper, more personal level through physical…

Macy's expands Star Rewards to everyone no matter how they pay

May 16, 2018

The Macy's Star Rewards loyalty program isn't just limited to those with a Macy's charge card. Now anyone, no matter how they pay, is enrolled in the loyalty…

The personalized retail feeling isn't too personal, reveals consumer research

May 16, 2018

Less than half, 40 percent, of personalized messaging by brands feels personal to consumers and it's likely because retailer's aren't taking all the needed…

Diamond retailer taps blockchain to drive transparency in customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The TrustChain, a collaborative initiative that involves IBM and a consortium of leaders in the gold and diamond industry, aims to track and authenticate…

Lessons in "goodwill" and the power of people

by Chris Petersen — Owner, IMS

Blogger and industry expert Chris H. Petersen explains why today's retail customer experience involves a foundation of "goodwill" that drives positive feelings.

Nosto taps Jim Lofgren as CEO

May 15, 2018

Online retail personalization provider Nosto has named Jim Lofgren as its new CEO, replacing Matti Ronkko who announced he was leaving late last year after…

Amazon setting up model 'smart' homes for smart device experience

May 15, 2018

The best place to try out a new technology or product is where it's going to be used and Amazon apparently believes that's the case with its smart home…

Consumers want personal advertising, claims new data

May 15, 2018

Today's consumer want personalization when it comes to marketing and advertising, with seven of 10 saying they prefer content and ads tailored to their…