Kagan: How Best Buy transformed itself for success

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan explains why Best Buy is a model of success that struggling retailers may want to take note. The retailer saw what was coming and transformed to…

Sephora shares tips, insight on crafting a retail customer personalization strategy

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Mary Beth Laughton, Sephora's executive vice president for omnichannel, offers up insight on making the shopping experience more personal and that while…

Retailers move toward frictionless checkout

Tom Chittenden, NCR VP and general manager of retail solutions, says retailers striving for a frictionless checkout must consider strategic business objectives…

Personalization gaining value in retail customer experience, study reveals

May 4, 2018

Personalization is paying off with nine out of 10 digital marketers reporting a lift in business but more than half describe personalization maturity level as…

Macy's buys Story, founder now brand experience officer

May 4, 2018

Macy's has a new story to tell courtesy of acquiring Story, a New York-based retailer that changes its store design and merchandise every four to eight weeks.

The role of data integrity in building a unified commerce customer experience

Abnesh Raina, PlumSlice Labs founder and CEO, explains why accurate product data management is essential for retailers looking to stay ahead of the…

Amazon on track to lead the apparel segment

May 3, 2018

Amazon is likely shoring up its fashion apparel strategy and according to Morgan Stanley it's on track to be the top U.S. apparel player this year.

Baltimore airport expands retail entrepreneur support

May 3, 2018

The WI Marshall Airport in Baltimore, operated by Fraport USA, is aiming to expand its pilot LaunchPad retail entrepreneurship initiative into a full fledged…

Power Saving in Fine-Pitch LED Displays

Pixel pitches in LED displays continue to shrink. As they do, technology companies are developing solutions to the challenges that arise with those displays.

Mall operator: Retailers underreporting sales

May 2, 2018

Simon Property Group CEO David Simon claims a significant number of retail and commerce tenants aren't reporting accurate sales figures as they are deducting…

Should retailers try to out-Amazon Amazon?

Wanda Cadigan, vice president, commerce, at Sitecore, says the fate of Toys R Us is a prime example of the slippery slope in partnering with Amazon. Brands…

Ways small retailers can thrive in a world of retail giants

by Chris Petersen — Owner, IMS

Blogger Chris Petersen says that when a retailer doesn't have the resources or infrastructure, the best way to compete with Amazon is do something different.

How computer vision tech is revolutionizing brick-and-mortar retail

Trevor Sumner, CEO of PERCH Interactive, says retail needs to evolve to the point that every inanimate object interacted with can be enhanced by computer…

Kmart: Bring your Toys R Us gift cards to us

May 1, 2018

As Toys R Us continues to move forward in its reorganization and bankruptcy process, fellow retail competitor Kmart is offering to help consumers who may be…

Pickup towers coming to Long Island Walmart stores

May 1, 2018

Two Long Island, New York-based Walmart stores are among the 500 nationwide getting the retailer’s newest delivery option — automated pickup towers.

Amazon expanding Boston tech hub, hiring on 2,000 workers

May 1, 2018

Omnichannel powerhouse Amazon is planning to expand its Boston tech hub and hire on 2,000 employees across a range of roles, from machine learning to robotics.

Study: Millennials aren't shopping like older parent generations

May 1, 2018

As millennials move into the age of having children, their shopping habits and activities are a bit different than previous consumer generations.

How to set a return policy that works for the customer and you

Sam Kliger, KWI CEO, explains why there is no one-size-fits-all approach when it comes to retail return policies. The policy is an important part of a…

Mom isn't on everyone's mind come Mother's Day

April 30, 2018

Just over one quarter of Americans acknowledge that they've completely forgotten their moms, now and then, when it comes to the annual Mother's Day celebration.

Why the best retail omnichannel experience is an invisible one

Joe Rabah, managing director for EMEA, RMG Networks, explains that while customers expect consistent brand interactions across all channels some companies have…