Chat customer experience not so great in UK, claims study

December 12, 2017

Consumers in the U.K. want to use chat when it comes to customer service, with nearly a third embracing the technology, but satisfaction isn't very high at…

Starbucks launches AR experience in Shanghai

December 12, 2017

The Shanghai Roastery is the first Starbucks in the world to offer an augmented reality experience to customers. Customers, who download the app, get a whole…

Edigma completes digital signage installation for Ikea, Mar Shopping Algarve

December 11, 2017

Edigma recently deployed digital signage and kiosks for Mar Shopping Algarve, a shopping mall in Almancil, Portugal, featuring Ikea centers. The company…

Kiosk at Montana cemetery helps locate Vietnam War veterans

December 11, 2017

Recently Don Derby, a Vietnam War veteran, showed a group of veterans a kiosk to help people locate the names of veterans on Bozeman’s Vietnam Wall replica…

Stratacache Capital launches retail tech consultancy

December 11, 2017

Stratacache Capital has launched a global retail consultancy, called Q Division, which will advise brands and retailers on how to create data-driven…

Green Monday expected to deliver another big online shopping opportunity

December 11, 2017

There’s Black Friday, Small Business Saturday, this year's newly-crowned Sofa Sunday and — of course — Cyber Monday.

Gift pickup kiosks debut in Arkansas

December 11, 2017

Gift pickup kiosks have been introduced to Central Arkansas just in time for the Christmas holiday season, according to arkansasmatters.com. The Anytime Valet…

Walmart digital signage delivers broken content

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Digital Signage Today Editor Bradley Cooper encounters a Walmart shelf-edge display that failed to get its message across. Instead of a heartwarming holiday…

Shopping and paying: New consumer trends are bringing profound changes

Roger Niederer, head merchant services, SIX Payment Services, offers up insight on how technology is not only changing consumer behavior and needs, but also…

Chatbot scores an 'A' in customer experience for online education retailer

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The Nanorep chat technology is proving a win-win for Chegg, a student-first learning platform, when it comes to delivering on customer expectations and saving…

Future of UK retail not so bright as 2018 gets closer

December 8, 2017

The U.K., along with Egypt and Venezuela, is expected to see negative retail market growth come the new year, according to a press release.

Lightspeed hires on a new CTO

December 8, 2017

Cloud-based point of sale system company Lightspeed has a new chief technology officer at the helm.

Convenience prime factor in online shopping

December 8, 2017

The aspect of convenience is the main reason U.S. shoppers are heading online, with 58 percent of consumers choosing to shop on the web, according to an Arvato…

Garmin Pay now live on Garmin vívoactive 3 smartwatch

December 7, 2017

Garmin International and Fit Pay, a wholly owned subsidiary of NXT-ID, have announced that the Garmin Pay contactless payment feature is now live on Garmin's…

Personalization pays off big time, claims new study

December 7, 2017

Retailers who personalize are likely seeing big benefits such as increased profits, according to Monetate's second annual Personalization Development…

AT&T retail chief talks customer experience and why there is no retail apocalypse

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Michael Colaneri, AT&T's VP of global business enterprise solutions, retail, discusses a new IHL Group research report, supported by AT&T and several other top…

Pittsburgh neighborhood to purchase parking kiosks

December 6, 2017

The council for the bureau of Carnegie, a Pittsburgh, Pennsylvania, neighborhood, approved up to $40,000 to buy parking kiosks for East Main Street, from Elk…

Small businesses' secret weapons for driving holiday sales

Jonathan Kateman, general manager of Constant Contact, an Endurance International Group brand, explains why combining strong audience insights with good design…

Report: Amazon's armor could be cracked

December 6, 2017

There may be an opportunity for retail brands to grab share from Amazon. But it would likely be due to a move by Amazon.

Former Macy's VP takes on creative role at GSP

December 6, 2017

Margaret Sotrop, a former vice president of home and storewide creative at Macy's, is now the executive creative director for GSP, a retail services…