News & Media
Most consumers like human customer service
October 30, 2024
Three-quarters of consumers, 75%, prefer talking to a human when it comes to customer service, according to a Five9 study on how consumers perceive AI and…
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Survey reveals disconnect between retail shoppers, marketers
October 29, 2024
A majority of shoppers, 81%, don't plan to boost holiday spend this year and that trend is not in sync with marketer perception, according to a survey released…
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From storefront to screen: A modern retailer's guide to leveraging technology for success
by Taylor Harnois — General Manager, eTailPet
By establishing a robust online presence, implementing effective loyalty programs and leveraging the power of social media, retailers can not only survive but…
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Gold retailer taps Tera Fead as COO
October 29, 2024
American Hartford Gold has tapped Tera Fead as its new COO.
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Vince taps Teamwork Commerce for POS at flagship store
October 28, 2024
Vince, a high-end fashion retailer in London, has deployed Teamwork Commerce's POS solution at its flagship store in London.
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Holiday spend projected to hit record-setting mark
October 28, 2024
Consumer holiday spend is expected to hit a record $902 per person, according to the National Retail Federation's latest consumer survey.
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September retail sales reveal consumers willing to spend
October 25, 2024
Retail sales increased in September, according to U.S. Census Bureau data, and the increase reveals that consumers continue to carry the economy, according to…
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Rising above the noise: Stimulating in-store buying, strengthening customer relationships
by Gail van Dijk — Head of Global Marketing, Communisis
Why retailers need to conduct a behavioral intervention, one aimed at moving the focus from messaging to action.
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Ulta Beauty opening 200 stores in next 3 years
October 25, 2024
Ulta Beauty plans to launch 200 stores within the next three years, expanding its current footprint of 1,411 locations.
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The future of retail: Embracing cashless transactions, enhanced connectivity
With the rise of cashless payments and innovative app-based payment services, the issue of in-store connectivity becomes crucial. It will require implementing…
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Redbox bankruptcy leaves retailers dealing with abandoned kiosks
October 24, 2024
Since Redbox's chapter 7 bankruptcy filing, more and more major retailers are grappling with what to do with the abandoned kiosks. Walgreens, for example…
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MovieMax cinema launch features self-service kiosks
October 24, 2024
The MovieMax Cinemas grand opening in Kalyani Nagar, Pune features digital kiosks for self-service ticket bookings and an interactive selfie corners to boost…
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True Value heads into bankruptcy but stores will stay open
October 23, 2024
True Value has filed for bankruptcy and plans to sell its operations though stores will remain open during the Chapter 11 process.
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Small stores, big footprint: 3 ways retailers can leverage digital tech to optimize small spaces
by Greg Jones — CEO, tutch
While digital technology has arguably driven shoppers away from physical stores, it also holds the key to bringing them back. By integrating digital elements…
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Winter holiday spend will beat 2023 retail sales
October 23, 2024
Holiday spending will grow between 2.5% and 3.5% over 2023, and is predicted to hit between $979.5 billion and $989 billion in total holiday spend in November…
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True Botanicals powers personalized experiences via Wunderkind's identity network
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
True Botanicals is reaping greater revenue by driving a more personal experience as well as identifying new customers and delivering improved customer…
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Wayfair launches Wayfair Rewards loyalty program
October 22, 2024
Wayfair has launched a loyalty membership program called Wayfair Rewards, offering members exclusive access to benefits including free shipping, special offers…
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E-commerce security is about smarter doors, not more locks
by Dan Pinto — CEO, Fingerprint
Genuine users shouldn’t carry the security burden of elaborate password requirements and multiple login steps. Retailers must assume more responsibility.
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Spirit Halloween morphing into Spirit Christmas this holiday season
October 22, 2024
Spirit Halloween, a well known Halloween specialty shop that pops up in early fall for Halloween enthusiasts, won't be closing up shop once the spooky holiday…
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Sam’s Club launching 1st all-digital store
October 22, 2024
Sam's Club will be launching its first all-digital store this month.
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