Personalization, price still top of mind for consumers

February 28, 2017

Price remains top of mind for consumers but shoppers also view personalization and fulfillment are key reasons for shopping a retail location.

Accounting for gift cards in the retail setting

While gift cards are popular they are also a very hot area of scrutiny with the IRS. And if retailers aren't calculating the gift card income adjustment, using…

Report: Apple aiming to expand NYC store

February 27, 2017

Apple plans to more than double the size of its Fifth Avenue, New York City store, which is well-known for its glass cube design.

Tiffany & Co on hunt for new CEO

February 27, 2017

Tiffany & Co Chairman and former CEO Michael Kowalski is back in the CEO role for an interim period now that its most recent CEO, Frederic Cumenal, has…

5 key distributor opportunities in an omnichannel world

by Chris Petersen — Owner, IMS

For today's consumers, omnichannel is their "new normal." They now shop and purchase anytime and everywhere. What this means for traditional retailers is that…

Study: Customer service supplants sales as job No. 1 in retail banking

February 24, 2017

Boosting sales results is no longer job one for North American banks. These financial institutions now believe  cultivating customer relationships is their top…

QuikTrip debuts mobile ordering via its app

February 24, 2017

QuikTrip customers can now order via the convenience store brand's app.

Target pulls back on innovation, claims report

February 24, 2017

In the wake of not-so-great sales, Target reportedly is culling down on technology innovation including the shuttering of a start-up effort.

Study: Consumers believe mobile wallet data is secure

February 24, 2017

Consumers across the globe are more concerned with protecting their financial and payments information stored on a computer than they are with protecting this…

Unisys rises to omnichannel banking challenge with Elevate

February 24, 2017

Unisys Corp. has unveiled Elevate by Unisys, an end-to-end digital banking software platform and suite of applications designed to deliver an omnichannel…

Why retail Is the ultimate social platform

The impulse to socialize at the market lives on — witness the late 20th century phenomenon of "hanging out at the mall," or the 21st century rise of farmers…

Ignoring personalization can cost a retailer, reveals survey

February 23, 2017

Better customer experience can boost a retailer's revenue by 5 percent and retailers missed out on $150 billion in payback last year in failing to provide…

Barneys names a new top chief

February 23, 2017

Barneys CEO Mark Lee is taking on a new role, executive chairman, and COO Danielle Vitale is stepping into his prior chief leadership role.

Retail sales off to good start in new year

February 22, 2017

Retail sales in January rose 0.4 percent and represented a 5.6 percent increase compared to the previous year.

Customer experience top priority in supply chain operations

February 22, 2017

More than half of retailers, 67 percent, view customer experience as top importance when it comes to supply chain performance and decision making.

Research: More big companies are gungho on CX

February 22, 2017

A new Temkin Group report reveals customer experience investments are on the rise and good return-on-investment last year is spurring greater attention and…

Intel CEO: Data playing invaluable role in retail transformation

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Intel CEO Brian Krzanich has seen the personal computer transform the world and now he, along with the rest of the retail industry, is watching another…

Shoes.com prepping for bankruptcy

February 21, 2017

Without any forewarning, Shoes.com shuttered its business in late January and closed two brick-and-mortar locations as well as two other off-shoot shoe sites…

Deborah Fine named CEO at Ritani

February 21, 2017

Ritani, an online jewelry retailer, has named its first CEO.

Gerry Smith tapped as Office Depot CEO

February 21, 2017

Office Depot has hired on a soon to be ex-Lenovo executive, Gerry Smith, as CEO.