[Webinar] How to create the seamless cross-channel connection

by Retail Customer Experience

Today's shoppers browse online while checking out shelves and racks in brick-and-mortar retailers, so building loyalty and brand advocacy is challenging.

J.C. Penney prepping to hire on seasonal workforce

September 23, 2016

Not only is J.C. Penney hiring on a good number of seasonal employees for the holiday sales time, it's also increasing warehouse and distribution center…

Dollar General shoring up ranks for expansion strategy

September 23, 2016

As part of its expansion plans for this year and next, Dollar General plans to hire 10,000 workers.

Ex Wal-Mart digital leader takes customer-focused role at Pizza Hut

September 23, 2016

Helen Vaid, who served as VP of digital store operations and experience for Wal-Mart , is taking on the newly-created role of chief customer officer for Pizza…

[Free webinar] How Express.com boosted site search conversions by over 18%

by Retail Customer Experience

Express.com offers up insight on how it boosted its site search conversion rate.

Kohl's shoring up workforce as holiday season beckons

September 22, 2016

Not only is J.C. Penney hiring big for the holiday season but Kohl's is expected to bring on 69,000 additional workers for the big sales season, nearly the…

5 steps toward campaign hyper-personalization

In today's data-driven economy, standard campaign personalization alone isn't enough. Customers expect marketers to use their data competently; the ability to…

IAI debuts Scraawl 2.0 with expanded features

September 21, 2016

The latest Scraawl social network analytics tool used for brand monitoring and reputation management now boasts a few new features.

Fast food, supermarkets tops in earning emotional ratings

September 21, 2016

When it comes to delivering positive emotional experience, the top achievers are Residence Inn, Publix and Chick-fil-A, according to a new study assessing…

Tiffany & Co. beating Amazon in consumer passion

September 21, 2016

Amazon may hold the highest awareness among consumers, but Tiffany & Co. is the most passionately and positively discussed brand. That is just one finding…

Study: Consumers love rewards, incentives

September 21, 2016

A research effort on consumer wants and needs reveals consumers love a personalized incentive, which also increases brand loyalty. Consumers also love virtual…

Add Signs to Floral and Plant Displays with New Pin Stick Sign Holder

Lift floral and plant sales with attention-grabbing signage using the new Pin Stick Sign Holder from FFR Merchandising.

5 ways omnichannel is destroying the auto "retail store"

by Chris Petersen — Owner, IMS

Consumer behavior is disrupting every facet and category of retail.

More Kmart locations on the chopping block

September 20, 2016

Sears Holdings aims to close 60 stores in 13 states, including many Kmart locations, this December.

NY’s Bergdorf Goodman goes for a fashion fantasy experience

September 20, 2016

Just in time for the recent New York Fashion Week, high-end fashion retailer Bergdorf Goodman debuted a new customer experience complete with chandeliers and…

Amazon Prime now includes a Chicago beauty brand

September 19, 2016

Amazon Prime now offers one- and two-hour delivery of products from a Chicago beauty retailer.

Consumers expect to get holiday shopping done before turkey day

September 19, 2016

Early discounts are one reason one third of consumers expect to finish holiday shopping before November, and many of those shoppers will hit Amazon for…

Consumer wealth on a healthy track

September 19, 2016

Good news for retailers — online and brick-and-mortar — as the net worth of U.S. households is setting a new record.

Amazon Prime now includes a Chicago beauty brand

September 16, 2016

Amazon Prime now offers one- and two-hour delivery of products from a Chicago beauty retailer.

How artificial intelligence is transforming retail personalization

Retail personalization is certainly not a new concept, but there are many new advances in personalization helping retailers create deeper relationships with…