Alibaba will overtake Wal-Mart, predicts China retailer CEO

April 5, 2016

CEO expects to roll over Wal-Mart within a year or two when it comes to sales.

Lululemon boasts strong finish at close of 2015

April 5, 2016

The end of 2015 was a healthy fiscal time for high-end fashion retailer lululemon athletica.

Returning ecommerce consumers more cart active than new visitors

April 5, 2016

Research reveals dichotomy between new and returning retail customers.

Free webinar: Are your mobile engagement strategies too old school?

April 4, 2016

Gone are the days of a one-size-fits-all approach, and marketers must become familiar with what strategies and tactics will work and also the surprises that…

Wal-Mart kicks off nationwide campaign to beat hunger

April 4, 2016

In launching its new "Fight Hunger. Spark Change," campaign, mega retailer Wal-Mart is hoping to put a dent in hunger around the country

Fujifilm offers $50 Amazon gift card drawing for kiosk survey participants

April 4, 2016

FujiFilm is offering a short survey to learn more about kiosk service and support for the kiosk fleet. After the survey is closed, the company will give away a…

Kmart is all about the fun in retail customer engagement

Kmart shoppers will notice a few new things in the local store as the company is expanding its strategy to make shopping more fun than ever.

Amazon expands Dash order options, list includes condoms and Slim Jims

April 4, 2016

Amazon shoppers now have a few more buttons to push to re-order favorite products, whether they're getting low on Slim Jim snacks, fearful of running out of…

Talking With: Birdzi CEO Shekar Raman on customer loyalty do's and don'ts

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A prime focus for retailers is expanding and improving customer loyalty as the return customer is the best customer a retailer can have.

Brick and mortar remains prime experience aspect in building loyalty

April 1, 2016

The initial in-store retail experience is critical in developing customer loyalty.

Payment breaches to continue despite US EMV liability shift

With the adoption of EMV technology in full swing, two questions remain top of mind: will the transition to chip and PIN make credit cards and transactions…

Retailers lagging on EMV card technology transition, reveals study

Despite a deadline of October 2015, 42 percent of retailers have yet to update payment terminals to be EMV compliant.

Preparing for the new digital customer journey

As the availability of digital and mobile technologies continues to grow, there has been a shifting away from the traditional customer-agent interaction model…

Former Liz Claiborne chief takes board helm at American Apparel

March 31, 2016

American Apparel has named Paul Charron as chairman of its board of directors.

Talking With: Liaison SVP Rob Consoli on developing an omnichannel strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

An omnichannel strategy can be nirvana for the consumer and the retailer if it can be accomplished.

Report: Canadian retailers lagging on retail customer experience, meeting consumer needs

Retailers in Canada are not paying enough attention to consumer needs and expectations and need to re-energize their focus on customers.

SlabbKiosks inks partnership to deploy EMV-enabled bill payment kiosks

March 29, 2016

Kiosk manufacturer SlabbKiosks has partnered with Ingenico Group to deploy EMV-enabled bill payment devices. SlabbKiosks will integrate Ingenico's payment…

'Hungry Buddy' promises to make dining alone a more engaging experience

March 29, 2016

The experience of dining alone is about to change, at least for patrons of Jack In The Box.

Retail jewelry leader enjoying consumer diamond demand

March 29, 2016

Consumers went jewelry shopping big time in 2015.

Big box retailers aren't killing the small retailer, reveals new study

March 29, 2016

The days of the mom-and-pop retailer won’t be ending anytime soon.