Increasing sales make for a pretty Q4 for Ulta

March 18, 2016

Consumers didn't pull back on buying up beauty items at the end of 2015.

SXSW Spotlight: The conflict between digital democratization and luxury brands

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

What's the definition of luxury? That's one of the questions brands are facing as the evolving digital landscape shifts yet again.

Why communication plays an essential role in BPM

by Daphne Lefran — Content Strategist, The Marketign Zen

Businesses struggling to establish solid lines of communication for collaboration will also most likely struggle when implementing business process management…

Consumer spend moderate in February but outlook is bright

March 16, 2016

Consumers didn’t spend crazy in February, but going forward they are likely to loosen the purse strings.

Whole Foods' ambitious delivery service in play

March 16, 2016

Whole Foods hopes to double stores offering Instacart delivery service.

Shocker: Some consumers prefer shopping to sex

March 16, 2016

A survey reveals 14 percent of American consumers would rather shop than have sex.

Olympic gold medalist is Hershey’s new brand ambassador

March 15, 2016

Olympic gold medalist gymnast Shannon Miller is serving as Hershey’s brand ambassador during the Rio 2016 Olympic games.

Green Beacon taps CRM guru for customer experience role

March 15, 2016

Michael Hammons, a customer relationship and experience management expert, is taking on a newly created role at Green Beacon.

Don’t miss: Free webinar offers holiday sales season tips, advice, strategy insight

March 15, 2016

A free one-hour webinar offers valuable insight on optimizing on the biggest retail sales season of the year.

Retail Customer Experience releases 2016 Top 100 Report

Retail Customer Experience's 2016 Top 100 report highlights top online, brick-and-mortar and omnichannel players and insight on their strategies and…

4 secrets of customer loyalty from successful retailers

Think about the large retailers who are struggling: Sears, JC Penney, Aeropostale and many others. But it's not the merchandise, locations or prices prompting…

2016 Retail Customer Experience Top 100

Retail Customer Experience’s 2016 Top 100 report, which highlights top online, brick-and-mortar and omnichannel players, offers compelling insight on…

Presented by RetailCustomerExperience.com

Boozy St. Pat celebrants love to shop

March 14, 2016

What are St. Patrick's Day shoppers looking for when shopping? Shoes.

Warmer winter didn't hurt all retailers, reveals new survey

March 14, 2016

The warmer than usual winter temperatures has hurt more than a few retailers' bottom lines, but not every retail segment felt a pinch.

SXSW spotlight: Best practices from Nordstrom, REI for mobile retail integration

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

Providing consumers with a rewarding and successful digital experience can be tricky given integration hurdles that come into play.

MarketResponse reveals adaptive CX opportunities at ICXA Symposium

March 11, 2016

The capstone session at the recent ICX Association Symposium featured 'The Domain of Shopping' study, which identified six distinct shopping segments based on…

Study: Retailers must mobilize the brand advocate

March 11, 2016

A retailer's best friend these days may just be the consumer who is loyal and willing to spread good things about the brand.

Talking With: Needle President Scott Pulsipher on mobilizing brand advocates

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

One of a brand's best marketing asset is the loyal fan. That's why it's critical to mobilize such advocates to drive revenue, build the consumer base and boost…

Pistachio recall includes Trader Joe's brand

March 10, 2016

Trader Joe's is one of three brands that sold pistachios linked to a Salmonella strain that hit 11 consumers across nine states between December and February.

Report: Consumers not very forgiving when a shopping experience goes bad

March 10, 2016

Consumers are not paying attention to traditional advertising and aren't very forgiving if a retail experience goes bad.