News & Media
Defining metaverse in the retail realm
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
One of the top buzzwords in retail today, if not the top, is metaverse — the emerging virtual customer experience. Retailers are moving into the new dimension…
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Amazon rolling out electric delivery vehicles
July 26, 2022
Amazon has begun deploying Rivian electric vehicles for delivery this week in more than a dozen cities, including Chicago, Dallas, Seattle and Baltimore.
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Back-to-school spend robust despite inflation
July 26, 2022
Back-to-school spending, on average, is about 5.4% higher than last June and may be the result of consumers pulling back spending in May, when retail sales…
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Walmart opens e-commerce fulfillment center in PA
July 25, 2022
Walmart has opened an e-commerce fulfillment center in Shippensburg, Pennsylvania.
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Mayvenn to put funding round toward Walmart deal, productivity tools
July 25, 2022
Mayvenn, a beauty technology company with 50,000 hair stylists which has a partnership with Walmart, plans to put a $40 million Series C funding round toward…
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Majority of consumers aren’t happy with brand relationship
July 25, 2022
Just over a third, 35%, of customers are completely satisfied with their brand relationships and the small number reflects the need for retailers to boost…
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10 buzzwords every retailer CX leader should know
by Susan Jeffers — CEO, XY Retail
In the ever evolving world of retail customer experience there's always emerging industry buzzwords. Here's a look at the top 10.
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Gen Z shoppers are all about digital
July 22, 2022
When it comes to shopping preferences Gen Z consumers are all about digital shopping and digital experiences. In fact, the physical retail store is "losing…
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Privacy top of mind for consumers
July 22, 2022
More than two-thirds, 74%, of consumers highly value data privacy and 83% understand the value in sharing data with a retail brand under the right conditions …
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US consumer retail spending rose in June
July 22, 2022
Retail spending by U.S. consumers rose 1% in June even as inflation hit a new high.
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Georgia mall deploys CBD vending machine
July 21, 2022
Genesis Boutique & CBD, a provider of CBD products, has teamed with Green Box Robotics, a manufacturer of a CBD vending machine, to install a CBD at the…
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Sephora taps commercetools for digital ecosystem
July 21, 2022
Beauty retailer Sephora is tapping commercetools, a digital commerce platform, to drive its digital architecture growth via microservices-based, API-first…
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Kroger launches annual membership program
July 21, 2022
Supermarket chain Kroger is launching an annual membership program called Boost that offers unlimited free grocery delivery on orders of $35 or more as well as…
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Most retail shoppers bending rules on product returns
July 20, 2022
When it comes to returning an item 85% of consumers are bending the rules by exploiting policy loopholes.
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Online retail sales to hit $1T this year
July 20, 2022
Online U.S. retail sales will hit $1.07 trillion this year despite inflation, higher gas prices and the ongoing concern of COVID-19 variants.
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Lego shuttering Russia franchise business
July 20, 2022
Toy maker Lego will shutter business in Russia by terminating its contract with a franchisee that operated 81 stores for the brand.
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Diebold Nixdorf exec to exit under cost cutting initiative
July 19, 2022
The departure of Ulrich Näher, Diebold Nixdorf Inc.'s chief commercial officer, is part of a shift to a leaner business model, a spokesperson for the company…
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Amazon upgrades Dash Cart for select Whole Foods Market stores
July 19, 2022
Amazon has upgraded its Dash Cart, which allows customers to scan a QR code to check out and exit through a Dash Cart lane, at select Whole Foods stores…
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Home Depot goes to the edge to drive seamless customer, associate experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The world's largest home improvement retailer is tapping the Aruba Edge Services Platform, via Hewlett Packard Enterprise's GreenLake, for a full network…
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Metaverse Standards Forum aims for open interoperability
July 18, 2022
Over two dozen companies, including retailers Wayfair and Ikea, are part of the Metaverse Standards Forum, a group aimed at the development of open standards…
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