Customer experience quality declined in past year

June 16, 2022

The quality of customer experience took a dip in the past year, with 19% of brands experiencing a decline, according to a Forrester Research study on CX.

Industry group urges Congress to pass Payment Choice Act

June 15, 2022

The Consumer Choice Payment Coalition is urging members of the U.S. House of Representatives to pass the Payment Choice Act, HR 2534, also known as the Federal…

Cali supermarkets testing autonomous robots

June 15, 2022

Five Vallarta Supermarkets in California counties are part of an autonomous cloud-based robot pilot aimed at boosting the shopping experience and improving…

Sustainability matters even in the metaverse

June 15, 2022

Consumers want sustainability information when it comes to shopping but it's not often readily available which doesn't bode well given 67% of shoppers are more…

The network's role in the retail customer experience

by Todd Nicholson — Product Marketing Director, Juniper Networks

Retailers need to provide a modern, reliable and easy-to-manage networking experience for both users and staff.

Prada launches monthly NFT offering

June 14, 2022

High-end luxury retailer Prada is joining the NFT ranks offering a free NFT with purchase of an item from its Timecapsule initiative launched last December.

Amazon innovating in fight against fraudulent sellers

June 14, 2022

Amazon is making progress when it comes to ensuring product authenticity and removing bad actors from the consumer experience.

Fashion shoppers want efficient, real world experiences

June 14, 2022

Today's fashion consumers want fast, convenient online shopping as well as seamless customer service and exciting real-world experiences.

Data, privacy big issues for Gen Z consumer

June 14, 2022

The Gen Z consumer, those born in 1995 or later, are big on protecting their privacy and data but are willing to share with merchants, banks and payment…

IBASE Launches 11th Gen Intel Core SBC with Quad Displays Support

IBASE Technology Inc. (TPEx: 8050), a world leader in the manufacture of industrial and embedded computing solutions is proud to launch the IB95…

Working women dealing with high burnout level, claims report

June 13, 2022

Working women are facing a high level of burnout and a lack of flexibility in the job, according to a Deloitte report, "Women @ Work 2022: A Global Outlook."

Francesca’s deploys Yoobic One tech to boost employee experience

June 13, 2022

Francesca's, a women's boutique retailer, is deploying the Yoobic One workplace solution to streamline operations, boost employee experience and gain…

Duluth Trading taps Tata Consultancy platform to boost customer satisfaction

June 13, 2022

Duluth Trading Co. is driving a seamless omnichannel checkout experience after deploying Tata Consultancy Services' TCS OmniStore unified commerce platform.

Consumers embracing premium loyalty programs

June 13, 2022

Consumers are more likely than ever to join a premium loyalty program and willing to pay if the program guarantees discounts and offers relevant benefits.

Deploying self-service channels in retail

by Brian Lannan — Vice President, Retail Experience, Avtex

Why conversational AI is the future of customer-driven self-service.

Home Depot, Adobe partner on personalization via customer data platform

June 10, 2022

The Home Depot is deploying the Adobe customer data platform to get a deeper view of customer journeys and to enhance the omnichannel experience.

Kohl’s sale price could be $8B, claims report

June 9, 2022

Kohl's, which is in exclusive sale talks with Franchise Group Inc., could sell for $8 billion and be financed mostly by selling the brand's real estate.

SafetyCulture invests in data, IoT software maker

June 9, 2022

SafetyCulture, a global workplace operations company, has invested $2.1 million in Inauro, a data and IoT software company.

Dollar General launching self-checkout store pilot

June 9, 2022

Dollar General, as part of its Fast Track initiative, plans to launch a store pilot in which the stores will be entirely self check-out.

Starboard Cruise offers artisan shopping experience

June 9, 2022

Cruise line Azamara has installed a curated artisan shopping experience on its ship Azamara Onward with global retailer Starboard Cruise Services, an LVMH Moet…